Alex Lampkin
Applebee's Grill + Bar
Monroe,MI
7
years of professional experience
Restaurant Manager directing front-of-house and back-of-house execution through staff development, cost control, and guest service recovery. Recruits, trains, and coaches employees while keeping the location organized, safe, and operating within budget. Uses performance review and corrective feedback to review inventory and cost-control issues per month and improve team reliability and day-to-day results.
Work History
Manager
2 Years 4 Months- Led operational teams to enhance service efficiency and customer satisfaction.
- Implemented training programs for staff, improving retention and performance standards.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Coordinated scheduling and staffing to meet peak demand times effectively.
- Managed and motivated employees to be productive and engaged in work.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
General Manager
1 Year 10 Months- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
10 Months- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Manager
1 Year 8 Months- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Skills
Budget controls
P&L responsibility
Schedule management
Inventory control
Cash handling
Labor cost control
Leadership
Providing feedback
Employee onboarding
Conflict resolution
Performance management
Hiring and interviewing
Operational audits
Timeline
Manager
Applebee's Grill + Bar
06.2024 - CurrentRead More
General Manager
The Jalapeno Tree
08.2022 - 06.2024Read More
Server
BJ's Restaurant & Brewhouse
10.2021 - 08.2022Read More
Manager
Saltgrass Steakhouse
02.2020 - 10.2021Read More
Ore City High School
Read More