Alex Latham
Rocky Mount,NC
Summary
With over 20 years of experience in sales, customer service, and shipping, I have honed my skills in inbound calls, billing assistance, and order fulfillment. Proficient in operating forklifts and maintaining clean work areas, I have consistently met daily sales quotas and navigated diverse tasks such as web design and delivery driving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Tire and Lube Technician
Bus Stop Auto
Rocky Mount, NC
10.2023 - 02.2025
- Managed tire machine operations for inflating and deflating various tire types.
- Assisted in opening and closing shop operations. Supported key holding responsibilities to maintain security and inventory control. Collaborated with team members to ensure smooth daily operations.
- Maintained and updated daily inventory checklist to ensure accurate stock levels.
- Supervised and directed a team of 5 to 6 employees within the shop.
- Managed cash register operations and processed cash transactions efficiently.
- Executed mechanical repairs and maintenance across diverse automotive sectors.
Cherry Picker Selector
QVC Distribution Center
Tarboro, NC
11.2020 - 01.2022
- Operated cherry picker to efficiently retrieve inventory from high storage locations.
- Conducted regular equipment inspections to ensure safety compliance and optimal performance.
- Collaborated with team members to streamline order fulfillment processes, improving overall productivity.
- Trained new employees on proper cherry picking techniques and safety protocols.
- Enhanced warehouse efficiency by skillfully operating cherry picker machinery for accurate and timely order fulfillment.
- Implemented best practices for lifting and handling materials, reducing workplace injuries.
- Meet and exceeded daily pick quotas.
Delivery Driver
Pizza Hut
Rocky Mount, NC
04.2020 - 11.2020
- Achieved on-time delivery of pizza orders within 30 minutes, enhancing customer satisfaction through efficient route planning and time management.
- Improved customer satisfaction by consistently delivering orders on time, leveraging effective route planning and time management skills.
- Maintained a clean and organized kitchen environment by washing dishes and assisting with food prep, ensuring efficiency during peak hours.
- Assisted with food preparation at prep table. Supported cutting tasks at cut table. Collaborated with team members to maintain workflow.
- Delivered exceptional customer service to enhance client satisfaction.
- Managed opening and closing procedures while overseeing unloading operations on truck delivery days.
Shipping and Receiving
Bridgestone Americas
Wilson, NC
04.2014 - 12.2018
- Managed daily selection and transportation of multiple engine crates.
- Executed safe and efficient operation of stand-up forklift to enhance warehouse productivity.
- Executed movement and stacking of pallets to optimize warehouse organization.
- Loaded trucks with pallets for efficient shipping and receiving operations. Assisted in maintaining inventory accuracy during loading processes. Supported team efforts to streamline logistics workflows.
- Assisted in team meetings to facilitate collaboration and communication. Maintained cleanliness of workspaces before and after shifts to promote a productive environment.
Sales Customer Care Rep
CenturyLink
Tarboro, NC
02.2012 - 04.2014
- Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
- Assisted customers in troubleshooting technical issues, providing step-by-step guidance.
- Managed inbound call operations to assist customers with billing inquiries.
- Educated customers on new product offerings and service enhancements.
- Achieved daily sales quotas and monitored phone metrics to drive performance.
- Assisted in data entry and utilization of various computer programs to support team operations.
- Sales Telecommunication, DSL Internet, and Cable
Shipping Administrator
Express Temporary Services-GSM
Rocky Mount, NC
06.2011 - 02.2012
- Managed shipping program operations to streamline order creation processes.
- Executed manual order entry processes during web outages to ensure continuity of operations.
- Assisted in copying, faxing, and sending emails to communicate daily shipping and picking updates.
- Assisted with answering phone calls. Organized and filed reports. Oversaw pickers to ensure efficient workflow.
Selector
Spherion Staffing
Rocky Mount, NC
09.2010 - 06.2011
- Achieved efficient processing of incoming electromagnetic parts and other components.
- Organized and managed sorting and staging of parts for delivery.
- Executed computer operations to verify quantities and manage parts delivery.
- Keep a track record of all items/parts that delivered
- Streamlined parts kitting and delivery processes to various departments within the plant.
- Maintain a safe and clean work area also known as 5S
Enumerator
US Census Bureau
Rocky Mount, NC
02.2010 - 08.2010
- Participated in weekly informational classes and meetings to enhance knowledge and skills.
- Facilitated local citizens in completing census forms accurately.
- Mastered navigation through diverse routes and enhanced map-reading skills.
- Maintained comprehensive records of daily tasks to facilitate effective supervisor meetings.
Sales / Customer Service Representative
Convergys
Greenville, NC
12.2008 - 01.2010
- Resolved inbound calls by delivering technical assistance to consumers.
- Executed multitasking across various software applications to enhance customer support efficiency.
- Drove daily sales initiatives and achieved quotas to enhance company revenue.
- Assisted in exploring innovative sales techniques. Supported team members in utilizing verbatim scripts and screen prompts effectively.
Sales / Customer Representative
Citi Group
Greensboro, NC
10.2007 - 03.2008
- Managed inbound call operations to address customer billing inquiries.
- Achieved sales quotas for specialized products to enhance customer satisfaction.
- Facilitated resolution of lost or stolen credit card issues while enhancing customer credit line options.
- Addressed customer concerns by efficiently resolving requests for refunds and adjustments.
Web Designer / Package Handler
Insite Solutions LLC
Rocky Mount, NC
05.2007 - 09.2007
- Developed innovative web pages to enhance business health initiatives.
- Revamped website functionality utilizing Microsoft Excel and OS Commerce tools.
- Executed selection of diverse products within warehouse to fulfill customer orders.
- Managed inventory and shipping processes to ensure timely distribution of products.
- Executed operation of electrical pallet jack forklifts and cherry pickers to enhance material handling efficiency.
Sales Associate
Target Inc
Rocky Mount, NC
08.2003 - 08.2006
- Processed cash, check, and credit-card transactions with accuracy and accountability.
- Delivered exceptional customer service with a focus on courtesy and efficiency.
- Resolved customer inquiries regarding store merchandise with efficiency and accuracy.
Business Administrative Assistant
North Carolina Agricultural and Technical State University
Greensboro, NC
10.2005 - 05.2006
- Organized and finalized documents for submission to various facility offices.
- Managed incoming calls at establishment, efficiently determining and directing callers to appropriate destinations.
- Drafted and formatted memos based on meeting discussions.
Education
Diploma - undefined
Nash Central High School
Rocky Mount, NCAssociate of Science - Computer Science
NC Agricultural & Technical SU
Greensboro, NC01-2007
Skills
5S
Administrative (2 years)
Analysis skills
Assembly
Attention to Detail (10 years)
Automotive repair
Automotive Repair
Cash handling
Cash register
Communication Skills (5 years)
Computer Helpdesk (2 years)
Computer Repair (3 years)
Computer science
Computer Science
Conveyor Belts (5 years)
Cooking
Customer service
Customer Service (10 years)
Data Entry Alpha (5 years)
Data Entry Numeric (7 years)
Detailing Experience (3 years)
Driving Experience (10 years)
Electric Riding Pallet Jack (2 years)
Forklift
Forklift Operator (3 years)
Front desk
Guest services
Heavy lifting
Heavy Lifting (10 years)
Help desk
Hospitality
Installation & Maintenance (3 years)
Installation & Maintenance (4 years)
Inventorying (3 years)
Leadership
Long Stanging (10 years)
Manufacturing
Manufacturing Experience (4 years)
Mechanical Knowledge (6 years)
Microsoft Office (10 years)
Office Experience (5 years)
Office Operations (3 years)
Order Packing (4 years)
Order Picking (4 years)
Pallet Jack (6 years)
QuickBooks (2 years)
Recieving (4 years)
Restaurant experience
Retail (7 years)
Retail sales
RF/Scan gun (7 years)
Sales
Sales (6 years)
SAP
SAP Warehouse Managment (4 years)
Shipping (4 years)
Stocking (6 years)
Stock Picker (4 years)
Supervising experience
Support Desk (4 years)
Telecommunication
Telecommunication (5 years)
Typing
Vehicle Maintenance
Certification
Driver's License
Additional Information
Forklift Operator Certified
Timeline
Tire and Lube Technician
Bus Stop Auto
10.2023 - 02.2025
Cherry Picker Selector
QVC Distribution Center
11.2020 - 01.2022
Delivery Driver
Pizza Hut
04.2020 - 11.2020
Shipping and Receiving
Bridgestone Americas
04.2014 - 12.2018
Sales Customer Care Rep
CenturyLink
02.2012 - 04.2014
Shipping Administrator
Express Temporary Services-GSM
06.2011 - 02.2012
Selector
Spherion Staffing
09.2010 - 06.2011
Enumerator
US Census Bureau
02.2010 - 08.2010
Sales / Customer Service Representative
Convergys
12.2008 - 01.2010
Sales / Customer Representative
Citi Group
10.2007 - 03.2008
Web Designer / Package Handler
Insite Solutions LLC
05.2007 - 09.2007
Business Administrative Assistant
North Carolina Agricultural and Technical State University
10.2005 - 05.2006
Sales Associate
Target Inc
08.2003 - 08.2006
Diploma - undefined
Nash Central High School
Associate of Science - Computer Science
NC Agricultural & Technical SU