Alex Lawrie

• Working owner of the business running and working all aspects of the company.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

• In charge of customer service, scheduled over 40 orders at a time for timely delivery, worked with QuickBooks and Square for cash control, merchant service and payroll and banking.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Engaged with customers to gather feedback, using insights to improve service and product offerings.
• Maintained computers, equipment software, maintenance and backups.
• Assisted in production

• In charge of flow control and managed chemical ratios/inventory

• Assembled and soldered electrical components for government contracts

• Quality control