Alex Dodd
Northbridge,MA
Summary
Driven professional with a proven track record in food service and customer relations, notably at UMass Memorial Medical Center. Excelled in health code compliance and customer service, enhancing patient satisfaction and operational efficiency. Demonstrated exceptional multitasking and problem-solving abilities, contributing to continuous improvement and positive health outcomes.
Overview
11
11
years of professional experience
Work History
Catering Associate
UMass Memorial Medical Center - University Campus
2021.02 - Current
- Provided friendly, courteous service to create memorable moments for patients.
- Consistently met tight deadlines under pressure while maintaining composure and professionalism during high-stress situations.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
Sandwich Artist
SUBWAY®Restaurants
2018.05 - 2019.04
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Dietary Aide
St. Camillus Health And Rehabilitation Center
2015.10 - 2018.05
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Barista/Shift Lead
Dunkin Donuts
2013.06 - 2017.05
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
Call Center Sales Representative
Potpourri Group Inc.
2014.11 - 2015.02
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
High School Diploma -
Northbridge Public High School
Northbridge, MA05.2013
Skills
- Inventory Monitoring
- Food Safety
- Bartending
- Health Code Compliance
- Meal delivery
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Flexible and Adaptable
- Multitasking
- Time management abilities
- Continuous Improvement
Timeline
Catering Associate
UMass Memorial Medical Center - University Campus
2021.02 - Current
Sandwich Artist
SUBWAY®Restaurants
2018.05 - 2019.04
Dietary Aide
St. Camillus Health And Rehabilitation Center
2015.10 - 2018.05
Call Center Sales Representative
Potpourri Group Inc.
2014.11 - 2015.02
Barista/Shift Lead
Dunkin Donuts
2013.06 - 2017.05
High School Diploma -
Northbridge Public High School
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