Alex Low
Holland,MI
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by acting in the best interest of the business. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Chick-fil-A
05.2020 - Current
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
No Degree - Business
Hope College
Holland, MI05.2027
High School Diploma -
Lake Country Lutheran
Hartland, WI05.2023
Skills
- Reliable and Responsible
- Wine pairing knowledge
- Policy Enforcement
- Catering Services
- Workflow Planning
- Performance Improvement
- Scheduling Staff
- Collaboration and Teamwork
Timeline
Front of House Manager
Chick-fil-A
05.2020 - Current
No Degree - Business
Hope College
High School Diploma -
Lake Country Lutheran