Alberto Blanco
Houston,TX
Summary
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front of House Manager
Brasil Houston
03.2019 - 01.2024
- Enhanced customer satisfaction by implementing effective front of house management strategies.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
Document Translator
Adam Closes LLC
02.2020 - Current
- Delivered high-quality translations by proofreading and editing final drafts meticulously.
- Interpreted spoken and written languages other than English and vice versa.
- Collaborated with fellow translators to maintain consistency in terminology and style across documents.
- Stayed current on new expressions and cultural changes impacting language translation.
- Translated documents from English to Spanish.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Team Coach
Dish Network Corp
09.2015 - 02.2019
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Encouraged open communication among team members, allowing for constructive feedback and continuous improvement in daily operations.
- Reduced errors in daily tasks with thorough training sessions and regular feedback on individual performances.
- Researched latest industry trends and developments to keep abreast of best practices.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
Education
No Degree - Education of Individuals in Middle School Special Education Programs
Houston Community College
Houston, TX06.2026
Skills
- Critical Thinking
- Relationship Building
- Staff Management
- Money Handling
- Delegating Assignments and Tasks
- Training and Onboarding
- Purchasing
- Work Planning and Prioritization
- Quality Assurance
- Employee Supervision
- Scheduling
- Reliable and Responsible
- Health department inspections
Languages
Spanish
Full Professional
Timeline
Document Translator
Adam Closes LLC
02.2020 - Current
Front of House Manager
Brasil Houston
03.2019 - 01.2024
Team Coach
Dish Network Corp
09.2015 - 02.2019
No Degree - Education of Individuals in Middle School Special Education Programs
Houston Community College