Eryn Tennyson
Lexington Park,Maryland
Summary
Hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Manager
St. James Deli and Spirits
11.2023 - Current
- Supervised daily operations, ensuring seamless customer service and efficient workflow.
- Trained and mentored staff on best practices in hospitality and food safety.
- Managed inventory control, optimizing stock levels to reduce waste and enhance profitability.
- Implemented customer feedback systems to improve service quality and guest satisfaction.
- Enforced compliance with health regulations, maintaining high standards of cleanliness and safety.
- Resolved customer complaints promptly, fostering a positive dining environment and loyalty.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front-of-house operations.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Team Member
Rita's Ice
04.2023 - 08.2023
- Assisted team members in daily operations to ensure efficient workflow.
- Learned and adhered to safety protocols while performing tasks.
- Operated equipment and tools under supervision, gaining hands-on experience.
- Supported inventory management by organizing and restocking supplies.
- Collaborated with colleagues to maintain cleanliness and order in work areas.
- Adapted quickly to changing priorities and tasks as directed by supervisors.
- Provided reliable assistance during peak hours, contributing to customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
No Degree - Social Work
College of Southern Maryland
La Plata, MD05-2028
High School Diploma -
Great Mills High School
Great Mills, MD05-2024
Skills
- Conflict resolution
- Staff management
- Training and mentoring
- Complaint handling
- Performance evaluation
- POS system operations
- Restaurant operations
- Staff supervision
- Order accuracy
- Team building
- Customer service
- Reliable and responsible
- Critical thinking
- Problem-solving
- Money handling
- Employee supervision
- Calm and pleasant demeanor
- Relationship building
- Sanitation
- Front of house management
Certification
- First Aid/CPR Certified
Timeline
Front of House Manager
St. James Deli and Spirits
11.2023 - Current
Team Member
Rita's Ice
04.2023 - 08.2023
No Degree - Social Work
College of Southern Maryland
High School Diploma -
Great Mills High School
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