Dennis Washington
Savannah,GA
Summary
Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Front of House Manager
Old Savannah Distillery, HTA
Savannah, GA
01.2026 - Current
- Supervised daily operations to ensure exceptional guest experiences and adherence to service standards.
- Trained and mentored front-of-house staff, fostering a culture of teamwork and hospitality excellence.
- Implemented process improvements that enhanced efficiency in guest service delivery and reduced wait times.
- Managed scheduling and staffing to optimize resource allocation during peak visitor periods.
- Resolved guest inquiries and complaints promptly, ensuring high levels of customer satisfaction.
- Developed training materials focused on best practices for service excellence and operational procedures.
- Collaborated with management to enhance promotional events, increasing visitor engagement and revenue streams.
- Oversaw daily front-of-house operations ensuring exceptional guest experiences.
Manager
Eklectic Edibles LLC
Savannah, GA
04.2024 - Current
- Help oversee sales, manage orders, manage social media, quality control, budgeting, organizing and storage, Microsoft Office, Marketing.
- Led operational strategy to enhance production efficiency and product quality.
Ticket Sales Representative
Historic Tours of America, Inc.
Savannah, GA
09.2025 - 01.2026
- Managed ticket sales operations, ensuring accuracy and efficiency in transactions.
- Enhanced customer engagement through personalized service and product knowledge.
- Trained new staff on ticketing systems and customer service best practices.
Server
The Olde Pink House
Savannah, GA
03.2017 - 09.2025
- Exceed guest expectations.
- Server patrons of the house.
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new servers on menu offerings, service protocols, and operational procedures.
- Streamlined table turnover processes, enhancing overall restaurant efficiency.
Store Manager
SHOE SHOW INC
Savannah, GA
02.2024 - 04.2024
- Manage incoming and outgoing freight and merchandise. Maintain stores cleanliness. Write schedule for employees. Merchandising. PNL. Loss Prevention. Data Entry.
- Led daily operations, ensuring compliance with company standards and policies.
- Managed inventory levels, optimizing stock availability and minimizing excess.
- Trained and mentored staff, enhancing team productivity and customer service skills.
Assistant Store Manager
Starship Enterprises
Savannah, GA
04.2023 - 02.2024
- Key Holder Assistant Store Manager. I assisted with day to day operations such as: Periodic Cash Drops, Change Order Requests, Merchandising, Inventory Control, P&L, Store to Store Ording, and Online Order Shipping.
- Supervised daily store operations to ensure high standards of customer service and operational excellence.
- Trained and mentored staff on policies, procedures, and best practices for enhanced team performance.
- Rotated merchandise and displays to feature new products and promotions.
Premium Supervisor
Oak View Group
Savannah, GA
01.2022 - 03.2023
- At En market Arena in Savannah, GA, I manage the VyStar club and execute premium services for club seat holders. I also assist in overseeing suites operations and the Chatham Parkway Toyota Club.
- Supervised premium service teams to enhance customer satisfaction and operational efficiency.
- Developed training programs that improved staff performance and service delivery standards.
- Analyzed customer feedback to identify trends and drive improvements in service offerings.
- Collaborated with cross-functional teams to streamline processes and resolve customer issues promptly.
- Conducted regular performance evaluations to mentor team members and foster professional growth.
General Manager
Treylor Park LLC
Savannah, GA
11.2021 - 01.2022
- Drive service and revenue.
- Directed operational strategies to enhance efficiency and productivity across multiple restaurant locations.
- Implemented cost-control measures, optimizing resource allocation and reducing waste in daily operations.
- Fostered a culture of excellence through staff training programs, improving service delivery and customer satisfaction.
- Analyzed sales trends and customer feedback to drive menu innovations and elevate guest experiences.
- Established performance benchmarks for staff, facilitating accountability and continuous improvement within teams.
Assistant Operations Manager
Andaz Hotel by Hyatt
Savannah, GA
08.2021 - 11.2021
- Oversee and Manage hotel operations specifically in the areas of F&B. Recruit and manage talent, payroll, ordering, community impact, among other things.
- Streamlined operational processes to enhance guest satisfaction and improve service delivery efficiency.
- Led cross-departmental collaboration initiatives to optimize front-of-house operations and staff performance.
- Implemented training programs for new team members, fostering a culture of excellence and customer service.
- Analyzed workflow patterns, identifying areas for process improvement and implementing best practices in operations.
- Developed strategic plans for event logistics, enhancing guest experience during large-scale functions and conferences.
Food and Beverage Manager
The Drayton Hotel
Savannah, GA
03.2021 - 06.2021
- Oversee and assist in food and beverage outlets.
- Oversaw daily operations of food and beverage service, ensuring high-quality guest experiences.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented training programs for staff, enhancing service quality and operational efficiency.
Education
Bachelor's degree - Political Science
Georgia State University
Atlanta, GA06-2008
Associate - Legal Studies
Georgia State University
Atlanta, GA01-2006
Skills
- Conflict resolution
- Marketing
- Events management
- Microsoft Excel
- Order picker
- Wireless sales
- Kitchen management
- Financial report interpretation
- Sports coaching
- Process improvement
- Team leadership
- Budgeting
- Pricing
- Menu Planning
- Personal assistant experience
- Payroll
- IOS
- Project management
- Labor Cost Analysis
- Microsoft Office
- HR sourcing
- Cleaning
- Assembly
- Community outreach organization experience
- Supervising experience
- Profit & loss
- Purchasing
- Content scheduling
- Menu design
- Assistant manager experience
- Cost control
- Production planning
- Social media marketing
- Stocking
- Employee Orientation
- Serving Experience
- Fundraiser event planning
- Nutrition
- Food Preparation
- Photography
- Microsoft Powerpoint
- Spirits experience
- Food Service
- Food Safety
- Recruiting
- Customer service
- Forecasting
- Electrical systems
- Financial analysis
- Property management
- Cashiering
- Leadership Experience
- Office experience
- Email marketing
- Computer skills
- Social media management
- Analysis skills
- Clerical experience
- Microsoft Word
- Data entry
- Casual dining experience
- Succession planning
- Communication skills
- Lesson planning
- Bartending
- POS
- Upselling
- Employment & labor law
- Quality control
- School experience
- Teaching
- Manufacturing
- Google Docs
- Guest Services
- Bookkeeping
- Micros POS
- Pallet jack
- Shipping & receiving
- Filmmaking equipment
- Profit & Loss
- Phone etiquette
- Computer operation
- Camp
- Banking
- Financial report writing
- Packaging
- Merchandising
- YouTube
- Software sales
- Training
- Writing skills
- Negotiation
- Problem solving
- Contracts
- Content marketing
- Wine knowledge
- Social media strategy
- Inventory Control
- Financial acumen
- Filing
- Office Management
- Cooking
- Retail Sales
- CRM software
- Administrative experience
- Retail management
- Math
- Data collection
- B2B sales
- Basic math
- POS systems
- Kitchen Experience
- Cash register
- Cash Handling
- Banquet Experience
- Operations management
- Organizational skills
- Camera operator experience
- Kitchen Management Experience
- Inventory management
- OpenTable
- Maya
- Mechanical knowledge
- Order picking
- Staff scheduling
- Store management
- Restaurant Management (2 years)
- Restaurant Experience
- Microsoft Outlook
- Janitorial experience
- Busser
- Color management
- Electrical experience
- Pivot tables
- Host/Hostess
- Catering
- Training & development
- Sourcing
- Managing hospitality teams
- Hotel experience
- Retail sales
- Sales
- Fine dining experience
- Conflict management
- GD&T
- Sports
- English
- Cash handling
- Leadership
- Guest services
- Public relations
- Resort
- Computer literacy
- Videographer experience
- Productivity software
- Customer support
- TIG welding
- Team development
- Time management
- Community engagement
- Bar
- TikTok
- Food safety management
- Facilities management
- Interviewing
- Attention to detail
- Events Management
- Baking
- Serving
- Office management
- Management
- Product management
- Menu planning
- Typing
- Event setup
- Restaurant experience
- Transcription
- Content creation
- Bar management
- Event Planning
- Team lead experience
- Procurement
- Content strategy
- Budget management
- Competitive analysis
- Cocktail experience
- Medical administrative support
- Liquor sales
- Strategic planning
- Staff training
- Teamwork
- Financial operations management
- Performance Management
- Graphic design
- Cherry picker
- Change Management
- Culinary Experience
- Hotel Management
- Record keeping
- Staff management
- Hiring
- Guest relations
- Training and mentoring
- Performance evaluation
- Restaurant operations
Certification
- Bartender License
- ServSafe
- TIPS
- Food Handler Certification
- Driver's License
- First Aid Certification
- Air Brake Endorsement
- AED Certification
- CPR Certification
- Forklift Certification
Languages
English
Timeline
Front of House Manager
Old Savannah Distillery, HTA
01.2026 - Current
Ticket Sales Representative
Historic Tours of America, Inc.
09.2025 - 01.2026
Manager
Eklectic Edibles LLC
04.2024 - Current
Store Manager
SHOE SHOW INC
02.2024 - 04.2024
Assistant Store Manager
Starship Enterprises
04.2023 - 02.2024
Premium Supervisor
Oak View Group
01.2022 - 03.2023
General Manager
Treylor Park LLC
11.2021 - 01.2022
Assistant Operations Manager
Andaz Hotel by Hyatt
08.2021 - 11.2021
Food and Beverage Manager
The Drayton Hotel
03.2021 - 06.2021
Server
The Olde Pink House
03.2017 - 09.2025
Bachelor's degree - Political Science
Georgia State University
Associate - Legal Studies
Georgia State University
Section name
- Bachelor of Science
- Trade school