Emma Cavin

Rock Hill,SC

Summary

Dynamic Front of House Manager with proven leadership at Texas Roadhouse, adept at enhancing guest relations and fostering teamwork. Skilled in conflict resolution and project management, I successfully motivated a team of 80+ employees to exceed quality standards, ensuring optimal guest satisfaction and loyalty. Promptly assists customers and identifies specific needs. Consistently adheres to food safety and quality standards to promote customer satisfaction and high-quality service.

Overview

years of professional experience

Work History

Front of House Manager

Texas Roadhouse

Gastonia, NC

04.2020 - Current

Managed day-to-day FOH operations and oversaw 80+ employees to drive quality, standards, and meet guest expectations.
Maintained positive team environment by encouraging teamwork and respect amongst peers.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Handled escalated guest concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Trained and mentored staff on service protocols and menu offerings.
Conducted regular inspections of dining area to maintain cleanliness and safety standards.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.

Server

Friendly Billiards

Rock Hill, SC

10.2018 - 04.2020

Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Managed food and beverage orders efficiently, coordinating with kitchen staff to maintain timely service.
Trained new servers on menu details, service protocols, and best practices for guest interaction.
Developed strong rapport with regular customers, personalizing service to foster loyalty and enhance guest experiences.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

South Pointe High School