Kathleen Caputo
Churchville ,PA
Summary
Resourceful Front of House Manager known for high productivity and efficient task completion. Possess specialized skills in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring smooth front-of-house operations and superior guest experience.
Overview
18
18
years of professional experience
Work History
Front of House Manager
Chickie's and Pete's
Bensalem, Pennsylvania
03.2021 - Current
- Maximizing efficiency and profitability in high volume area, managing the finances, proper bookkeeping. Understanding and executing the pillars of success.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Trained and supervised staff to maintain high service standards and team cohesion.
- Oversaw scheduling and staffing to optimize service efficiency during peak hours.
- Supported servers during busy periods to enhance service efficiency.
- Handled guest complaints promptly to maintain a positive dining environment.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness and organization of the front-of-house area for guest satisfaction.
- Implemented training programs to improve staff performance and service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Coordinated with kitchen staff to streamline food delivery and enhance service flow.
- Managed reservations system including taking reservations over phone or online booking systems.
- Coordinated special events including large parties and anniversaries, fostering relationships with guests.
- Assisted with local marketing and advertising activities to drive new business development and revenue growth.
- Maximized profit and revenue by implementing upselling and cross-selling techniques.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Coached and developed team members to support employee growth and development.
- Built respectful employee relationships to enhance satisfaction in high turnover industry.
- Controlled and maintained labor costs through careful scheduling.
- Monitored and evaluated staff performance, providing regular feedback and coaching.
- Developed and maintained relationships with vendors and suppliers for front of house needs.
- Monitored inventory levels and placed orders to ensure adequate supply of materials.
- Coordinated with back of house management to ensure seamless service delivery.
- Utilized POS systems to streamline transactions and generate reports.
- Handled guest complaints professionally and efficiently.
- Maximizing efficiency and profitability in high volume area, managing the finances, proper bookkeeping.
- Utilized POS systems to streamline transactions and generate reports.
Philadelphia Police Officer
City Of Philadelphia
Philadelphia, PA
12.2007 - 01.2018
- Enforced laws and regulations to maintain public order and safety.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Responded to emergency calls and provided timely assistance to citizens.
- Patrolled assigned areas to detect and prevent criminal activity.
- Conducted thorough investigations of crimes and incidents in assigned areas.
- Documented incidents, arrests, and investigations in detailed reports to support law enforcement efforts.
- Testified in court regarding investigations conducted.
- Conducted traffic stops in accordance with departmental protocol.
- Utilized communication systems for coordinating with other officers and agencies.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Utilized various technologies including computers, cameras to complete job duties.
- Participated in training programs to enhance skills in law enforcement techniques.
- Implemented crime prevention initiatives through community outreach, fostering safer neighborhoods.
- Built trust with community members through collaboration, addressing concerns and enhancing public safety.
- Ensured public safety and built community relations to help encourage positive interactions with neighborhoods.
- Developed positive relationships with members of the community through outreach programs.
- Provided security at public events such as parades, concerts, or sporting events.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Counseled victims of domestic violence regarding available resources and legal options.
- Pursued fleeing suspects on foot and in varying terrain.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
Education
Law Enforcement
Philadelphia Police Academy
Philadelphia, PA 12.2007 - 05.2008
High School Diploma -
Archbishop Ryan Highschool
Philadelphia, PA06-2002
Some College (No Degree) - Early Childhood Education
Community College of Philadelphia
Philadelphia, PASkills
- Venue management
- Customer service and relations
- Guest relations and hospitality
- Sales strategy development
- Financial management
- Planning and coordination
- Staff training and coaching
- Team management and building
- Performance evaluation
- Conflict resolution
- Conflict de-escalation
- Communication skills
- Relationship management
- CPR/First aid certified
Timeline
Front of House Manager
Chickie's and Pete's
03.2021 - Current
Philadelphia Police Officer
City Of Philadelphia
12.2007 - 01.2018
Law Enforcement
Philadelphia Police Academy
12.2007 - 05.2008
High School Diploma -
Archbishop Ryan Highschool
Some College (No Degree) - Early Childhood Education
Community College of Philadelphia