Keriann DaCosta
Miami
Summary
Result driven Manager experienced in leading teams and overseeing operations in high volume settings. Expertise in VIP relations, event management, workforce scheduling, and client retention. Strong background in customer service management, operational improvement and enhanced guest experiences.
Overview
9
9
years of professional experience
Work History
Front of House Manager
Club Euro
Fort Lauderdale
01.2023 - Current
- Managed daily front of house operations
- Trained, recruited, supervised and evaluated staff
- Created and managed staff schedules to ensure adequate coverage.
- Oversaw guest interactions to maintain a welcoming atmosphere at Club Euro.
- Coordinated team activities and events
- Monitored revenue and profitability metrics to ensure financial targets were achieved
- Marketing and promotional campaigns to meet goals and increase attendance
- Ensured compliance with health and safety regulations throughout the venue.
VIP Bar Manager
BRT Weekend
Miami
11.2017 - Current
- Managed VIP bar operations across multiple venues and events
- Led daily bar operations and staff scheduling to ensure seamless service
- Recruited, trained, and supervised bartenders and bar staff to deliver exceptional guest experiences
- Oversaw inventory management and ordering of supplies
- Built and maintained relationships with VIP guests, sponsors and event organizers
- Resolved customer complaints and ensured satisfaction quickly and efficiently
- Developed signature cocktail menus and beverage programs tailored to each event
Scheduling Manager
Right At Home Home Care
West Palm Beach
05.2022 - 08.2023
- Coordinated daily schedules for caregivers, nurses, and home health aides to ensure timely patient coverage
- Collaborated with Director to forecast staffing needs and adjust schedules accordingly
- Resolved scheduling conflicts promptly to maintain service continuity for clients
- Liaison between staff, clients and family regarding scheduling needs, changes and issues
- Matched clients with caregivers based on specific needs and preferences to enhance client satisfaction
- Communicated with clients, caregivers, and clinical staff to ensure continuity of care.
Collections Account Supervisor
Ambrosia Treatment Center
Jupiter
02.2017 - 06.2021
- Met and exceeded multimillion dollar targets.
- Managed collection for outstanding accounts at a treatment center
- Developed payment plans tailored to client needs and financial situations
- Coordinated communication between clients and treatment staff to ensure clarity on account status
- Identified trends in account performance and potential risks to achieving targets
- Facilitated weekly meetings to discuss account status and strategies for improvement.
- Resolved billing disputes while maintaining positive client relationships
- Prepared monthly reports on collection activities, aging status, and performance metrics to inform strategic decisions
- Trained collectors on how to audit their own accounts
Education
Boynton Beach High School
Boynton Beach, FLSkills
- Event Planning & Execution
- Event Logistics Coordination
- Venue Management
- Food & Beverage Coordination
- Marketing & Event Promotion
- Project Management
- Revenue Growth
- Hiring, Recruitment, Training & Onboarding
- Scheduling & Workforce Planning
- Resource Allocation
- Billing
- Payment Posting
- Insurance Verification
- Prior Authorizations
- Denial Management, Appeals and Audits
- Accounts Receivable (A/R) Management
- Electronic Health Records (EHR/EMR)
- Revenue Cycle Management
- Medicare, Medicaid, and Commercial Insurance
- HCPCS Coding
- Medical Documentation Review
- HIPAA
- CPR
- TIP certification
- Conflict Resolution
- Team Building
- Contract Negotiation
Timeline
Front of House Manager
Club Euro
01.2023 - Current
Scheduling Manager
Right At Home Home Care
05.2022 - 08.2023
VIP Bar Manager
BRT Weekend
11.2017 - Current
Collections Account Supervisor
Ambrosia Treatment Center
02.2017 - 06.2021
Boynton Beach High School