Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiarra Collins

Nashville,TN

Summary

Dynamic hospitality leader with experience managing diverse operations across restaurants, event spaces, and entertainment venues. Skilled in overseeing high-volume, multi-concept environments while leading teams to deliver exceptional guest experiences. Proven ability to streamline operations, train and motivate staff, and resolve challenges with professionalism. Adept at balancing strategic planning with hands-on leadership to drive service excellence and operational success.

Overview

8
8
years of professional experience

Work History

Front of House Manager

Pinewood Social
03.2023 - Current
  • Promoted from Host through multiple roles to Front of House Manager, demonstrating adaptability and leadership.
  • Oversee daily operations across six guest areas: bowling alley, main dining room, private dining room, living room, patio, and pool.
  • Lead a diverse front-of-house team, managing scheduling, training, and performance development.
  • Ensure exceptional guest experiences by managing high-volume service, resolving escalated concerns, and maintaining quality standards.
  • Collaborate with back-of-house and senior leadership to streamline service and improve efficiency.

HR Coordinator

Amazon
03.2018 - 03.2023
  • Supported a workforce of 1,000+ employees by maintaining accurate records, auditing schedules, and facilitating HR communications.
  • Served as point of contact for leadership, assisting in conflict resolution and employee engagement initiatives.
  • Onboarded and trained new hires, ensuring smooth integration into operations.
  • Utilized Microsoft Office Suite (Word, Excel, PowerPoint) and HR platforms (Workday, ZenDesk) to manage administrative tasks.

Education

High School Diploma -

Franklin Simpson High School
Franklin, KY

Skills

  • Guest relations
  • Conflict resolution
  • Staff management
  • Hiring
  • Multi-venue management
  • Staff leadership
  • Scheduling
  • Training
  • Guest experience
  • Strategic planning
  • Communication

Timeline

Front of House Manager

Pinewood Social
03.2023 - Current

HR Coordinator

Amazon
03.2018 - 03.2023

High School Diploma -

Franklin Simpson High School

Similar Profiles

CREATE PROFILE