Aubrey Pennington
FioRito Ristotante
Wichita,NJ
6
Years of experience
Results-driven Front of House Manager with expertise in staff training and conflict resolution. Successfully implemented efficient workflows that improved service quality and guest satisfaction, fostering a collaborative team environment.
Work History
Front of House Manager
4 Years 3 Months- Oversaw daily front of house operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on service protocols and menu knowledge to enhance team performance.
- Developed and implemented efficient workflows, improving communication between kitchen and front of house teams.
- Managed reservation systems, optimizing seating arrangements for maximum capacity and minimal wait times.
- Point person on payroll and effectively implemented new protocol for efficiency.
- Oversaw bar menu changes, created craft cocktails for menu as well as educating and encouraging bartenders to do the same.
- successfully alleviated dissatisfied guest with respect and understanding.
Bartender
8 Months- Prepared and served a variety of cocktails and beverages, ensuring consistent quality and presentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly for guest satisfaction.
- Trained new staff on drink preparation techniques, bar equipment usage, and customer service standards.
- Managed inventory levels, tracking supplies and placing orders to maintain bar stock.
- Implemented efficient workflow processes during peak hours to improve service speed without sacrificing quality.
Server
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Trained and mentored new staff on menu offerings and service protocols to enhance team performance.
- Managed cash handling procedures accurately, maintaining financial integrity throughout shifts.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
- Implemented improvements in table turnover rates through effective communication with front-of-house team.
Education
High School Diploma
Skills
Restaurant operations
POS systems
Reservation management
Table allocation
Bar management
Beverage knowledge
Staff management
Hiring
Training and mentoring
Employee scheduling
Performance evaluation
Staff supervision
Conflict resolution
Complaint resolution
Guest relations
Quality standards
Food costs
Pre-shift walk-through
Assignment delegation
Team leadership
Collaboration and teamwork
Staff motivation
Training and onboarding
Money handling
Problem-solving
Customer service
Floor management
Team building
POS system operations
Timeline
Front of House Manager
FioRito Ristotante
05.2022 - CurrentRead More
Bartender
Napoli Italian Eatery
09.2021 - 05.2022Read More
Server
Stearman Field Bar and Grill
05.2020 - 05.2021Read More
Kapaun Mt. Carmel High School
High School Diploma
Read More