Dalton Watson
Stanlieo's Sub villa
Huntsville,Al
18
years of professional experience
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Work History
Front of House Manager
18 Years 3 Months- Supervised daily front of house operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on service standards and operational procedures to enhance team performance.
- Implemented inventory management practices to reduce waste and streamline supply ordering processes.
Shipper/Post Closer
1 Year 7 Months- I worked in a department that sent loans to prospective clients and banks to complete the loan process. I also addressed any missing paperwork from the loan and worked with clients to verify that everything was signed correctly and had no errors or issues.
- Coordinated shipping schedules to ensure timely delivery of loan documents and materials.
- Trained new staff on shipping procedures, enhancing team productivity and knowledge retention.
Customer Support Specialist
1 Year 1 Month- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to improve customer support processes and enhance service delivery.
- Trained new team members on company policies, systems, and best practices to ensure consistent support quality.
- Analyzed customer feedback to identify trends and recommend improvements for service enhancement initiatives.
Project Manager
9 Months- Managed day-to-day operations of web app and application development team. Cultivated client relationships. Communicated feedback and information to programmers and fulfillment team.
- Led cross-functional teams to deliver complex web projects on time and within budget.
- Developed project plans using Agile methodologies, ensuring alignment with client objectives.
- Managed stakeholder communications, facilitating regular updates and feedback loops.
Technical Request Specialist / Advanced Support
1 Year 4 Months- I started as a level 1 technician and quickly rose through the ranks to a technical request specialist. I have gained a ton of knowledge about the information technology world and have gained invaluable experience in things ranging from simple layer 1 troubleshooting of various services and devices, as well as, working with enterprise-grade equipment to build networks for customers.
- Mentored junior staff on best practices in digital strategy and technology integration.
- Developed and implemented streamlined processes to enhance operational efficiency across multiple departments.
- Led cross-functional teams to drive project initiatives, ensuring alignment with organizational goals.
- Analyzed data trends to inform strategic decision-making and improve service delivery quality.
Server
1 Year 1 Month- Served tables in busy restaurant environment part time has taught me to handle many customer requests simultaneously to fit the best interest of business and customer needs.. Built strong relationships with colleagues, enhancing communication and teamwork within the business.
- Facilitated exceptional dining experiences through attentive service and menu knowledge.
- Trained and mentored new staff on service standards and operational procedures.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
Line / Prep Cook
9 Months- Covered a wide range of Back of House needs including saute, grill, and fryer stations, and completed all prep for morning and afternoon shifts.
- Prepared ingredients according to standardized recipes to ensure consistency in food quality.
- Maintained cleanliness and organization of kitchen workstations, adhering to health and safety standards.
- Assisted chefs in meal preparation during peak service hours, enhancing kitchen efficiency.
Education
High school
Class of 2011
College - General Studies
Skills
Customer relationship management
Guest relations
Issue resolution
Conflict resolution
Staff management
Problem-solving
Help desk support
Ticket management
Live chat support
Data management
Timeline
Shipper/Post Closer
Hometown Lenders
04.2020 - 11.2021Read More
Customer Support Specialist
The Lioce Group
03.2019 - 04.2020Read More
Project Manager
Web Tech Strategies
06.2018 - 03.2019Read More
Technical Request Specialist / Advanced Support
API Digital - Neo Nova
02.2017 - 06.2018Read More
Server
Below The Radar
05.2016 - 06.2017Read More
Line / Prep Cook
Humphrey's Bar and Grill
08.2015 - 05.2016Read More
Front of House Manager
Stanlieo's Sub villa
05.2008 - CurrentRead More
Calhoun Community College
College from General Studies
Read More
New Century Technology High School
High school
Read More