Desired Job Title
Front of House ManagerGeneral ManagerFood and Beverage ManagerShift ManagerBartenderWork Type
Full TimeLocation Preference
On-SiteLocation: Wimauma, USA
Open to relocation: Yes
Open To Work
Hi, I’m
Steven Marcano
Wimauma
Work Preference
Summary
Accomplished hospitality professional with 20+ years of experience in restaurant and bar management, front-of-house leadership, and food & beverage operations. Proven ability to optimize daily operations, boost customer satisfaction, and drive profitability through strategic planning, staff development, and cost control. Skilled in vendor management, payroll, scheduling, and food safety compliance, with a strong track record of building high-performing teams and delivering exceptional guest experiences. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
years of professional experience
2001
years of post-secondary education
1
Certificate
Work History
Esposito's ItalianTampa
Front of House Manager
09.2025 - Current
Job overview
- I provide a next level service atmosphere with the traditional family values you've come to love in an authentic cuisine .ensuring. guest satisfaction , conflict resolution, inventory and ordering product , sales reports , quality management..making sure we are adhering to food and safety protocol.
Boulevard Supper ClubLithia
General Manager
03.2025 - 08.2025
Job overview
- Directed daily operations of the restaurant, ensuring smooth service and customer satisfaction.
- Created employee schedules and managed payroll with accuracy and timeliness.
- Oversaw inventory management and vendor relations to optimize cost control and efficiency.
- Handled conflict resolution and maintained a positive, professional workplace culture.
- Led hiring, training, and termination processes to build a high-performing team.
- Developed menus in collaboration with culinary staff to enhance guest experience.
- Enforced food safety guidelines, ensuring compliance and protecting community health.
TAWAS BAY BEACH RESORTEast Tawas
Food and Beverage Manager
03.2023 - 02.2025
Job overview
- Managed front of house operations to ensure exceptional service delivery and customer satisfaction.
- Implemented operational strategies that enhanced service efficiency and guest experience.
- Led staff training initiatives to maintain high standards of service quality.
Hungry Howie's PizzaTawas City
Shift Manager
12.2021 - 08.2023
Job overview
- Oversaw staff performance to ensure high standards of customer service and operational efficiency in the front of house.
- Managed financial responsibilities including accurate bank deposits in alignment with fiscal procedures.
- Maintained rigorous quality control of food products and upheld workplace safety protocols.
Manny's Original ChophouseKissimmee
Bartender
01.2020 - 03.2020
Job overview
- Crafted diverse beverages tailored to patron preferences while ensuring exceptional service delivery.
- Efficiently managed financial transactions using the POS system for accurate order processing.
Buffalo Wild WingsRiverview
Server
07.2018 - 12.2019
Job overview
- Delivered high-quality service in a fast-paced environment.
Miller's Ale HouseBrandon
Server/Bartender/Trainer
08.2012 - 11.2018
Job overview
- Delivered comprehensive training programs for new servers focusing on job proficiency in front of house operations.
- Managed bar operations including drink preparation while upholding health code standards.
Salute Sports GrillRiverview
Bar Manager
05.2006 - 07.2012
Job overview
- Managed bar operations including staff scheduling and inventory control for optimal front of house service levels.
- Coordinated marketing initiatives and event planning to drive business growth.
Planet HollywoodNew York
Bartender
11.2005 - 04.2006
Job overview
- Served beverages and engaged customers in a high-volume setting.
Kazbor's GrilleGainesville
Manager
05.2001 - 10.2005
Job overview
- Recruited, hired, trained, and scheduled a diverse team for efficient front of house operations during peak hours.
- Developed strategies to enhance customer loyalty through exceptional front of house experiences.
Education
Brandon High SchoolBrandon, FL
High School Diploma from General Studies
University Overview
Skills
- Culinary experience
- Kitchen experience
- Management
- Employment law
- Bar
- Fine dining experience
- Analysis skills
- Service Recovery
- Financial planning
- Shift management
- Profit & Loss statement
- Multi-line phone systems
- Typing
- Event planning
- Conducting staff training sessions as a first-line manager
- Retail industry sales team management
- Internal hiring
- Public speaking
- Workforce planning strategy
- POS systems
- Excellence
- Logistics inventory management
- Vendor-managed inventory (VMI)
- Interpersonal communication
- Hiring
- Restaurant management
- Quick service & fast food restaurant
- Average order value
- Sales conversion rate
- Sales management
- Cash reconciliation
- Food sanitation practices
- Food management
- Cash flow management
- Food service cashier experience
- Job board recruitment
- Food portion control procedures
- Writing skills
- Food service inventory management
- Accounting
- Box truck
- Credit card payment processing
- Phone etiquette
- CRM software
- Bartending
- Conflict resolution
- Basic math
- FIFO
- Stocking
- Computer operation
- Regulatory compliance
- Social media management
- Employee retention
- Job shadowing
- Payroll management
- Sales forecasts
- Payment processing
- Food waste mitigation
- Food preparation
- Inventory management software
- Sanitation
- Manager experience
- Complaint handling
- Beverage preparation
- Team building
- Performance improvement plan management
- Inventory demand forecasting
- Cross-selling
- Performance reviews
- Retail emergency response
- Loyalty programs
- ABC analysis
- Networking event recruitment
- Microsoft Excel
- Retail marketing campaigns
- Canvassing
- Strategic promotions
- Microsoft Outlook
- Sales experience within hospitality industry
- Retail industry recruitment
- Climbing
- Inventory optimization
- Referrals
- Store layout management
- Sanitation procedures
- Financial performance measurement
- Customer communication
- Logistics management
- Microsoft PowerPoint
- Mowing
- Financial reporting
- POS
- Team management
- Delegation
- Performance management
- Forecasting
- Training & development
- Food service
- Interviewing
- Staffing management
- Food industry
- Pricing strategies
- Customer retention
- Computer literacy
- Conducting staff training sessions as a store manager
- Italian cuisine
- Coaching
- Just-in-Time
- Bar supply restocking
- Food safety management
- Food running
- Staff development
- Store opening procedures
- Efficiency
- Customer relationship management
- Bartender experience
- Retail sales
- Serving
- Business coaching
- Inventory management
- Operational management
- Financial management
- Benefits and compensation experience within retail
- Managing food service teams
- Organizational skills
- Productivity software
- Hotel restaurant experience
Certification
- Driver's License
- Food Safety Manager Certification
Timeline
Front of House Manager
Esposito's Italian
09.2025 - Current
General Manager
Boulevard Supper Club
03.2025 - 08.2025
Food and Beverage Manager
TAWAS BAY BEACH RESORT
03.2023 - 02.2025
Shift Manager
Hungry Howie's Pizza
12.2021 - 08.2023
Bartender
Manny's Original Chophouse
01.2020 - 03.2020
Server
Buffalo Wild Wings
07.2018 - 12.2019
Server/Bartender/Trainer
Miller's Ale House
08.2012 - 11.2018
Bar Manager
Salute Sports Grill
05.2006 - 07.2012
Bartender
Planet Hollywood
11.2005 - 04.2006
Manager
Kazbor's Grille
05.2001 - 10.2005
Brandon High School
High School Diploma from General Studies
05.2000
Willing To Relocate
Willing To Relocate
- Brandon, FL
- Tampa, FL
Personal Information
Personal Information
Authorized To Work: US for any employerLanguages
Languages
- Bilingual
- Multilingual
- Bilingual
Willing To Relocate
Willing To Relocate
- Brandon, FL
- Tampa, FL
Personal Information
Personal Information
Authorized To Work: US for any employer