Jaclyn Racine
Casper
Summary
Dedicated and adaptable professional with extensive experience in customer service, retail, and hospitality. Skilled in building strong client relationships, managing operations, and resolving complex challenges in fast-paced environments. Recognized for leadership, reliability, and a proven ability to balance organizational needs with customer satisfaction. Seeking to advance into a manager role to apply leadership, operational, and financial management skills.
Overview
3
3
years of professional experience
Work History
Front of House Manager
Branding Iron
Casper
10.2025 - Current
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Supervised staff to ensure exceptional customer service and satisfaction.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Performed daily opening and closing duties such as setting up registers, counting money.
Barista
Starbucks
Casper
11.2025 - Current
- Assisted customers with menu selections and product recommendations.
- Maintained cleanliness of workstations and customer areas at all times.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Processed payments accurately using point-of-sale systems.
Bartender/Server
One Egg Group
Manhattan
01.2023 - 08.2025
- Delivered exceptional customer experiences by anticipating needs, resolving concerns, and ensuring satisfaction.
- Managed daily operational tasks, including cash handling, inventory control, and shift reporting.
- Trained new team members on service standards, product knowledge, and compliance procedures.
- Balanced multiple responsibilities in a high-volume environment, while maintaining accuracy and efficiency.
Education
High School Diploma -
Torrington High School
Torrington, WY06-2017
Skills
- Customer service
- Time management
- Problem solving
- Critical thinking
- Leadership
- Training
- Conflict resolution
- Cash handling
- Basic accounting
- Sales promotion
- Team collaboration
Timeline
Barista
Starbucks
11.2025 - Current
Front of House Manager
Branding Iron
10.2025 - Current
Bartender/Server
One Egg Group
01.2023 - 08.2025
High School Diploma -
Torrington High School