Kimberly Miller
Westmont
Summary
Diligent general manager with 15+ years of experience in the food industry, specializing in restaurant management and operations. Proven track record in leading teams, enhancing customer satisfaction, and implementing strategic plans that drive profitability. Skilled in inventory control, staff training, and conflict resolution, consistently achieving high performance and operational efficiency. Committed to fostering a positive work environment and optimizing business growth. I hope you will consider me to become a part of your team!
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front of House Manager
Moersch Hospitality Group
Baroda
07.2024 - 11.2025
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
General Manager
Moe's Southwest Grill
Portage
02.2024 - 07.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
General Manager
Jimmy John's Sandwiches
Benton Harbor
08.2018 - 01.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Managed inventory levels to optimize stock availability while minimizing carrying costs
- Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Managed and resolved conflicts among team members to maintain a positive work environment
Assistant Manager
Pizza Hut
Battle Creek
10.2013 - 08.2018
- Supervised daily operations and ensured efficient service delivery to customers.
- Trained and mentored staff on operational procedures and customer service excellence.
- Managed inventory levels and coordinated stock replenishment for smooth operations.
Banquet Server
Bistro on the Boulevard
Saint Joseph
11.2011 - 08.2013
- Set up banquet tables according to event specifications and layout plans.
- Served food and beverages promptly to guests during events and functions.
- Assisted in maintaining cleanliness and organization of dining areas throughout events.
Server
HoneyJam Cafe
Downers Grove
08.2010 - 05.2011
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
Education
High school diploma -
Berrien Springs Alternative Education Center
Berrien Springs, MISkills
- Complaint handling
- Meal preparation
- Operations management
- Managing food service teams
- Team leadership
- Bar
- Customer satisfaction surveys
- Upselling
- Catering
- Productivity software
- Profit & Loss
- Cross-selling
- Food service management
- Managing hospitality teams
- Cash reconciliation
- Social media
- Mentoring
- Team motivation
- Computer literacy
- Customer service management
- Sales
- Assistant Manager Experience
- Bartending
- Management
- Inventory Control
- Kitchen Management Experience
- Delegation
- Team development
- Retail sales transactions
- Pre-cooking preparation
- Job board recruitment
- Team management
- Cost control
- Conducting staff training sessions
- Profit and loss analysis
- Internal hiring
- Food service inventory management
- Food Safety
- On-the-job training
- Quick service & fast food restaurant
- Leadership development
- Customer service
- Staff scheduling
- Restaurant experience
- Self-directed learning
- Formal training programs
- Food Industry
- Casual dining experience
- Cash handling
- Conflict resolution
- Order fulfillment
- POS systems
- Customer relationship building
- Strategic planning
- Store management
- Coaching
- Food safety management
- Overseeing training
- Job shadowing
- Teamwork
- Referrals
- Performance management
- Restaurant management
- Communication skills
- Recruiting
Certification
Driver's License
Languages
English
Willing To Relocate
- Naperville, IL
- Downers Grove, IL
- Westmont, IL
Timeline
Front of House Manager
Moersch Hospitality Group
07.2024 - 11.2025
General Manager
Moe's Southwest Grill
02.2024 - 07.2024
General Manager
Jimmy John's Sandwiches
08.2018 - 01.2024
Assistant Manager
Pizza Hut
10.2013 - 08.2018
Banquet Server
Bistro on the Boulevard
11.2011 - 08.2013
Server
HoneyJam Cafe
08.2010 - 05.2011
High school diploma -
Berrien Springs Alternative Education Center