Alex Lugo
Great Falls,MT
Summary
Motivated, disciplined, and hardworking professional with extensive knowledge of basic computer hardware and software, including Microsoft Word, Excel, and PowerPoint. Proficient in utilizing CentralSquare, Livescan Fingerprinting System. Skilled in making quick decisions to resolve situations and problem-solving. Experienced in independent work and collaborative teamwork. Committed to enforcing County policies and procedures to fulfill the mission statement of the Juvenile Detention Center while maintaining strict confidentiality. A conscientious professional with extensive experience advocating for the social and economic well-being of individuals and families. Skilled at providing guidance, support, and assistance. Strong communication and management skills, dedicated to inspiring community service.
Overview
10
10
years of professional experience
Work History
Detention Program Supervisor
Cascade County Juvenile Detention Center
12.2021 - Current
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Upheld strict compliance with internal policies and external regulations governing the program's activities, ensuring all operations ran smoothly without legal issues or complications.
- Directed team of 21 Detention Officers in order to meet the originations mission statement and goals.
Shift Supervisor
Cascade County Juvenile Detention Center
05.2018 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined communication between team members, resulting in more effective management of resources and personnel.
- Improved inmate behavior by implementing structured daily routines and activities.
- Implemented innovative conflict resolution techniques, resulting in fewer altercations among youth.
- Conducted thorough investigations into allegations of misconduct, ensuring fair treatment for all involved parties.
Military Police Officer
Montana Army National Guard
10.2017 - 04.2021
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Documented and organized security information accurately and efficiently.
- Supported command staff with detailed reports and data analysis, enabling informed decision-making regarding security operations.
Detention Officer
Cascade County Juvenile Detention Center
11.2017 - 05.2018
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
Driver Messenger Armed
GardaWorld
10.2017 - 11.2017
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Infantrymen
United States Army
06.2014 - 10.2017
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
Education
Bachelor of Science - Criminal Justice
Park University
Kansas City, MO12.2024
Skills
- Operational leadership
- Proactive mindset
- Persuasive communication style
- Written and verbal communication
- Problem-Solving
- Interviewing skills
- Certified in CPR/AED
- Reliability
- Problem-solving abilities
- Relationship Building
- Decision-Making
- Proficient in CentralSquare and Livescan System
Accomplishments
German Armed Forces Proficiency Badge in Silver
German Schutzenschnur in Gold for Outstanding Achievement in shooting
United State Army Achievement Medals
Naloxone Master Trainer
MLEA Class Representative
MLEA Physical Fitness Challenge
Awards
- CPR/first aid certified
- Non-violent crisis intervention certified (CPI)
- Notary Public for the state of Montana
- Threat pattern recognition use of force basic
- Certificates of appreciation from MLEA CDOB: class representative and physical fitness challenge
- CDOB Class #148 diploma
- United States Army Achievement Medals
- Cascade county citizens academy diploma
Timeline
Detention Program Supervisor
Cascade County Juvenile Detention Center
12.2021 - Current
Shift Supervisor
Cascade County Juvenile Detention Center
05.2018 - 12.2021
Detention Officer
Cascade County Juvenile Detention Center
11.2017 - 05.2018
Driver Messenger Armed
GardaWorld
10.2017 - 11.2017
Military Police Officer
Montana Army National Guard
10.2017 - 04.2021
Infantrymen
United States Army
06.2014 - 10.2017
Bachelor of Science - Criminal Justice
Park University
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