Shanequa Duncan
South Saint Paul,MN
Summary
Dynamic professional with a proven track record at Ramsey County Juvenile Detention Center, excelling in problem-solving and teamwork. Skilled in monitoring compliance and maintaining accurate records, ensuring safety and well-being. Recognized for leadership and effective communication, enhancing service quality and fostering positive relationships with diverse populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Probation Officer
Ramsey County Juvenile Detention Center
09.2023 - Current
- Monitored juvenile behavior and compliance with probation terms to ensure adherence to legal requirements.
- Writing reports on Juveniles
- Maintained accurate records of all interactions and interventions in compliance with confidentiality protocols.
- Testified in court proceedings as needed, presenting well-documented findings in a professional manner.
- Well- being checks on juveniles to ensure safety within the community and for themselves
- Respond to emergency situations and assist in critical incidents using appropriate levels of intervention, which may include physical restraint when necessary
- Transport juveniles to appointments/ facilities in a vehicle
- Facilitate programming groups "Decision Points"
- Escort Juveniles throughout the building
- Room search Juveniles rooms
- Standard search on individuals
- Intake on new Juveniles to the facility
Rural Mail Carrier Associate
United States Postal Service, USPS
08.2020 - 06.2023
- Delivered mail to rural routes while maintaining delivery schedules and ensuring customer satisfaction.
- Managed accurate record-keeping of deliveries and pickups, enhancing operational efficiency.
- Assisted in sorting and organizing mail for efficient distribution across designated routes.
- Adapted quickly to changing weather conditions to maintain timely service delivery.
- Communicated effectively with customers to address inquiries and resolve issues promptly.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Signed and received mail with signature requirements upon delivery and loading.
- Handled accurate cash payments for postage and incurred fees.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Observed traffic and safety regulations for safe transport and delivery of mail.
Paratransit Driver
TRANSIT LINK
09.2018 - 02.2020
- Operated paratransit vehicles to provide safe, reliable transportation for passengers with mobility challenges.
- Assisted passengers with boarding and disembarking, ensuring comfort and safety during transit.
- Documented passenger feedback and incident reports to improve service quality and address concerns promptly.
- Maintained accurate records of trips, mileage, and fuel consumption for reporting purposes.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to and from within Ramsey and Washington County.
- Provided information about routes, destinations and timelines to inform passengers.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Collaborated with dispatchers for smooth coordination of pick-ups, drop-offs, and schedule adjustments to minimize disruptions for passengers.
Server
Buffalo Wild Wings
08.2016 - 02.2020
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, optimizing dining experience for guests.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Trained new servers on menu details and service protocols, enhancing team performance.
- Monitored cleanliness and organization of dining area, ensuring compliance with health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Server
Old Country Buffet
11.2012 - 01.2015
- Implemented upselling techniques, increasing overall sales through enhanced product knowledge.
- Improved dining experience by providing prompt, attentive service to guests.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed inventory of dining supplies to prevent shortages during service.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Education
White Bear Lake
White Bear Lake, MN06-2009
High School Diploma -
Central High School
Minnesota06-2009
Skills
- Multitasking
- Reliability
- Problem-solving
- Teamwork and collaboration
- Confident
Accomplishments
Felid Trainer Officer 2024- Present: Train new hires to the facility.
Certification
Facilitator for Decision Points Program for Juveniles.
Timeline
Assistant Probation Officer
Ramsey County Juvenile Detention Center
09.2023 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
08.2020 - 06.2023
Paratransit Driver
TRANSIT LINK
09.2018 - 02.2020
Server
Buffalo Wild Wings
08.2016 - 02.2020
Server
Old Country Buffet
11.2012 - 01.2015
White Bear Lake
High School Diploma -
Central High School
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