Law
ALEX WHITE
MADISON
Houston,TX
Summary
e. Seasoned System Administrator with 5-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
Work History
Office Manager
S/A Consulting
Houston, TX
01.2006 - 02.2023
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Senior Technical Support Specialist
Worldpay
Houston , TX
06.2017 - 01.2019
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve Merchant Terminal issues.
- Prepared references for users by writing clear operating instructions.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Evaluated system potential by testing compatibility of new programs with existing programs.
Math Tutor
San Jacinto Community College
Houston, TX
01.2006 - 12.2007
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Tutored over 50 College students per week in private sessions using detailed lesson plans.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Administered and evaluated math assessments to identify areas of strengths and weaknesses.
- Developed and implemented creative activities to engage students and enhance comprehension and focus.
- Collaborated with parents and teachers to cultivate solid support system for academic goal achievement.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
Education
Bachelor of Science - Cybersecurity
09.2023 - Current
Associate of Arts - Mathematics
01.2006 - 01.2011
- Dean's List Spring 2007
- Honoree of Differential Equations
High School Diploma -
09.2001 - 05.2005
Skills
Relational databases
Application testing
Performance testing
Hardware knowledge
Interests
Cyclist
Accomplished and passionate cyclist.
Timeline
Lone Star College - Bachelor of Science, Cybersecurity
09.2023 - Current
Senior Technical Support Specialist - Worldpay
06.2017 - 01.2019
Office Manager - S/A Consulting
01.2006 - 02.2023
Math Tutor - San Jacinto Community College
01.2006 - 12.2007
San Jacinto Community College - Associate of Arts, Mathematics
01.2006 - 01.2011
Clear Lake High School - High School Diploma,
09.2001 - 05.2005