Alex Magowan
Steamboat Springs,CO
Summary
Been in the business for 6 years and have experience in every position from groundskeeper to service manager. Always training for the next step and to be better with a reputation to prove it. Worked on properties large and small with an extensive knowledge of various building systems. Worked as team leader and supervisor for the bulk of my career in the industry and have strong referrals. Always love a challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Air Mgmt
01.2023 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Met with customers to quote out projects
- Completed work orders in timely manner to deliver next level customer service
Service Manager
IMT Residential
06.2021 - 01.2023
- Hired, trained and supervised team of service staff members to meet business goals.
- controlled inventory and ordered supplies
- Scheduled vacant units to be turned
- scheduled vendors
- overseen vendor work
- daily property inspections
- delegated work orders and turns to staff daily
- Achieved 4 day average turn time
Assistant Service Manager
IMT Residential
02.2020 - 06.2021
- Oversaw field operations
- reported directly to service manager
- performed work orders
- handled upset residents
- trained techs
- made sure all work order were addressed and updated in the system
- led weekly safety meetings
Certified Maintenance Tech
IMT Residential
09.2017 - 02.2020
- maintained pool and spa daily checking chemical levels and cleaning
- completed emergency work orders first thing in the morning
- maintained grounds and cleaned shop
- troubleshoot and repair of aqua therm heating, furnaces
- water heater replacements and repair
- appliances
- cpvc pipe repair
- copper pipe repair
- keeping work order system updated
Education
High School Diploma -
Jonesville High School
Jonesville, MI06.2012
Skills
- Aqua therm heating
- furnaces
- a/c
- leak detection
- cpvc,pex,copper pipe repair
- extensive knowledge of power tools
- project management
- vendor management
- customer service
- cpo certified
- epa type 2
- appliance repair
- extensive knowledge of fire suppression systems
Certification
CPO and EPA type 2
Timeline
Service Manager
Air Mgmt
01.2023 - Current
Service Manager
IMT Residential
06.2021 - 01.2023
Assistant Service Manager
IMT Residential
02.2020 - 06.2021
Certified Maintenance Tech
IMT Residential
09.2017 - 02.2020
High School Diploma -
Jonesville High School