Alex Martinez
Beltsville,MD
Summary
I have a strong understanding of the automotive industry and a proven ability to communicate effectively with both technical professionals and end users to identify and translate business requirements. I bring many years of experience in automotive sales and mechanics, characterized by accuracy and integrity.
Additionally, I have demonstrated the ability to build and lead teams of talented professionals to develop valuable process solutions that align with business objectives.
Overview
3
3
years of professional experience
Work History
Manager of Auto Shop
GR Automotive
04.2022 - Current
- Boosted overall revenue with strategic marketing campaigns and targeted promotions.
- Oversaw all shop financials, ensuring budget adherence and smart fiscal decisionmaking.
- Managed complex customer complaints effectively, resolving issues promptly while maintaining client loyalty.
- Maintained a clean, organized workspace, contributing to a professional atmosphere and efficient operations.
- Delivered consistent high-quality repairs by enforcing strict attention to detail among technicians.
- Achieved a increase in productivity in fixed operations, parts and service department.
Customer Experience Coordinator - Keyholder
TD Bank
01.2022 - 08.2022
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
- Managed high-priority accounts by delivering tailored support services that directly addressed specific needs while reinforcing client loyalty.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MDSkills
Management experience
Computer literacy
Word and Excel
Accounting and Payroll
Exceptional Sales experience
Fluent in English and Spanish
Excellent Customer service
Parts ordering
Appointment scheduling
References
Osmell Fuentes - Mechanic at Subaru
C: 240-480-1550
E: osmellfuentes@yahoo.com
Eugene Thompson - WMATA Metrobus Mechanic
C: 240-688-8770
E: Eugene.kthompson@gmail.com
Tyrone Speight - Leasing Consultant
C: 240-779-1929
E: tyron.speight@icloud.com
Timeline
Manager of Auto Shop
GR Automotive
04.2022 - Current
Customer Experience Coordinator - Keyholder
TD Bank
01.2022 - 08.2022
High School Diploma -
Gaithersburg High School