Jessica Hajdu
Buffalo,NY
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
15
15
years of professional experience
Work History
Auto Service Supervisor
Geico
01.2018 - 12.2023
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Supervisor Preparation Program
GEICO
Getzville, NY
01.2017 - 01.2018
- Designed course materials and supported implementation.
- Learned processes of supervisors- leadership training, handling leave to the specific need of my associate and emotional intelligence training.
- Took on duties of a supervisor
Auto Customer Service Coach
GEICO
Buffalo, NY
07.2016 - 12.2017
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Mentored agents
- Drove results
Auto Customer Service Representative
GEICO
Buffalo, NY
06.2014 - 12.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Concessions Worker
Delaware North
04.2009 - 04.2013
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
- Monitored inventory and notified management of deficiencies or shortages.
Education
No Degree - Business
Erie Community College
Buffalo, NYHigh School Diploma -
Riverside Institute Of Technology
Buffalo, NY06.2011
Skills
- Progress Monitoring
- Emotional Intelligence
- Management Experience
- Relationship building
- Problem solving
- Leadership
- Time management
- Change management
- Organization
- Technical proficiency
- Training and developing
- Automotive knowledge
- Customer service
Timeline
Auto Service Supervisor
Geico
01.2018 - 12.2023
Supervisor Preparation Program
GEICO
01.2017 - 01.2018
Auto Customer Service Coach
GEICO
07.2016 - 12.2017
Auto Customer Service Representative
GEICO
06.2014 - 12.2016
Concessions Worker
Delaware North
04.2009 - 04.2013
No Degree - Business
Erie Community College
High School Diploma -
Riverside Institute Of Technology