Morgan Wilborne
Fredericksburg,VA
Summary
Responsive team leader with strong retail and customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Customer satisfaction driven by providing proper selling, add-ons, and proactive approaches.
Overview
4
4
years of professional experience
Work History
Auto Service Supervisor
GEICO
Fredericksburg, VA
04.2025 - Current
- Supervised daily operations of service teams ensuring compliance with company standards.
- Trained new employees on company policies and effective customer service techniques.
- Coordinated scheduling and workload distribution among service representatives for efficiency.
- Monitored performance metrics to identify areas for process improvement and training needs.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels consistently.
- Collaborated with management to develop strategies for improving overall customer experience.
Head Cashier/Front End Supervisor
Lowes Home Improvment
Fredericksburg, VA
10.2021 - 10.2022
- Exemplifying strong communication skills, working cross functionally with different departments through-out the store.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Customer Service Representative
GEICO
Fredericksburg, VA
10.2022 - 04.2025
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to streamline service processes and improve efficiency.
- Maintained knowledge of industry regulations and company policies for compliance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Arts - Business Administration And Management
Germanna Community College
Locust Dale, VA12.2022
High School Diploma -
Riverbend High School
Fredericksburg, VA05.2020
Skills
- Staff Training
- Documentation and Reporting
- Attention to Detail
- Mentoring and Coaching
- Customer Service Management
- Delegation and Supervision
Timeline
Auto Service Supervisor
GEICO
04.2025 - Current
Customer Service Representative
GEICO
10.2022 - 04.2025
Head Cashier/Front End Supervisor
Lowes Home Improvment
10.2021 - 10.2022
Associate of Arts - Business Administration And Management
Germanna Community College
High School Diploma -
Riverbend High School