Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Carter

Lawrenceville,GA

Summary

Dedicated professional with strong complaint handling and communication skills. Proven ability to enhance customer satisfaction and manage high-pressure situations effectively.

Overview

3
3
years of professional experience

Work History

Money Service/Supervisor/Customer Service Representative

Kroger
Lawrenceville, GA
10.2024 - Current
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
  • Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.

CASHIER

Walmart
LAWRENCEVILLE, GA
03.2023 - 08.2024
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with product inquiries and returns, enhancing service quality.
  • Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
  • Collaborated with team members to optimize store layout for improved customer flow.

Education

Associate of Science - BUSINESS TECHNOLOGY/ PROJECT MANAGEMENT

Gwinnett Technical College
Lawrenceville, GA
12-2027

Skills

  • Complaint handling
  • Communication skills
  • Service order flow
  • Task delegation
  • Emotional intelligence
  • Sales support
  • Management experience
  • Progress monitoring
  • Service delivery
  • Microsoft outlook
  • Customer relationship management (CRM)

Timeline

Money Service/Supervisor/Customer Service Representative

Kroger
10.2024 - Current

CASHIER

Walmart
03.2023 - 08.2024

Associate of Science - BUSINESS TECHNOLOGY/ PROJECT MANAGEMENT

Gwinnett Technical College

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Stephanie Carter