Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Wilson

Burlison,TN

Summary

Accomplished Customer Service Representative with a proven track record at Walmart, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in conflict resolution and customer satisfaction, adept at handling high-stress situations and complex complaints, ensuring positive outcomes. Demonstrates critical thinking and money handling abilities, significantly improving service delivery. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative/Money Center Associate

Walmart
Covington, TN
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Caregiver

Tipton County Board Of Education
Brighton, TN
09.2023 - 02.2024
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.

Education

High School Diploma -

Covington High School
Covington, TN
05.2022

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Call center experience

Money handling abilities

Conflict Resolution

Complaint Handling

Customer satisfaction measurement

Timeline

Customer Service Representative/Money Center Associate

Walmart
02.2024 - Current

Caregiver

Tipton County Board Of Education
09.2023 - 02.2024

High School Diploma -

Covington High School
Olivia Wilson