Alex McHugh
Jefferson,IA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Alumni Relations Assistant
Saint Joseph's University
10.2018 - Current
- Assist alumni with the use of SJU online services and applications used by both alumni and volunteers
- Provide training to alumni volunteers for their class, club or organization community websites on how to navigate or how to use iModules application
- Provide support to alumni with updating their contact information
- Resetting passwords, claiming or setting up accounts, and walking them through the new authentication system
INS Technical Support Agent
Aureon Contact Center
06.2014 - 10.2018
- Assist customers that call in for troubleshooting issues with their Internet connections, Email sign in/account settings, Webhosting site and email accounts, Video/cable services, and Telephone
- Communicate with Leads, Supervisors, and other agents on issues that require additional steps for resolution
- Submit Trouble Tickets for customers that require additional steps to provide a solution for issues that could not be resolved over the phone.
Supervisor and Concessions
Fort 8 Theatres
03.2013 - 11.2017
- Manage Box Office procedures
- Deposit bank bags and process change orders through the bank
- Operate cash registers and carry out customer concession orders
- Greet customers and tear tickets.
Education
Graphic Technology A.A.S. -
Iowa Central Community College
Fort Dodge, Iowa05.2014
Multimedia Marketing A.A.S. -
Iowa Central Community College
Fort Dodge, Iowa12.2003
Music Education A.A. -
Iowa Central Community College
Fort Dodge, Iowa05.2000
Skills
- Adobe InDesign
- Adobe Photoshop
- Adobe Illustrator
- Adobe Fireworks
- Adobe Flash
- Microsoft Word
- Microsoft Excel
- Office 365
- PowerPoint
Activities
- Entrant of Iowa Central Community College Art Show, Awarded Third Place in category of Digital Illustration, 05/2013
- Member of Manson Meridian Singers, 09/1999 to 02/2014
- Member of Dubuque Colts Drum and Bugle Corps, 12/2000 to 08/2001
Timeline
Alumni Relations Assistant
Saint Joseph's University
10.2018 - Current
INS Technical Support Agent
Aureon Contact Center
06.2014 - 10.2018
Supervisor and Concessions
Fort 8 Theatres
03.2013 - 11.2017
Graphic Technology A.A.S. -
Iowa Central Community College
Multimedia Marketing A.A.S. -
Iowa Central Community College
Music Education A.A. -
Iowa Central Community College