Alex McLain
Tulsa,OK
Summary
Motivated and collaborative leader with 7+ years of experience in the service industry. Currently pursuing a master's in organizational leadership, I leverage my comprehensive understanding of strategies to facilitate organizational transformation in a progressive environment. Skilled at navigating complexity and ambiguity, my focus is on evaluating training standards and analyzing the effectiveness of existing training and development programs. Actively seeking an opportunity to drive substantial change and foster growth within a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Senior Manager
P.F. Chang's
07.2019 - Current
- Established and upheld performance and service standards to ensure a consistent and high-quality environment dedicated to guest satisfaction
- Successfully guided a team to achieve exceptional results, fostering a culture of collaboration and ongoing growth
- Reduced staff turnover rates from 134% to 67% YOY with effective leadership, open communication, and employee development opportunities
- Streamlined operations, adopting a new scheduling system to ensure optimal staffing levels.
Assistant Office Manager
Resolve Behavioral Health
01.2022 - 10.2022
- Oversee daily operations, manage therapist schedules, serve as the initial contact with potential clients, and support the therapists in assessing client treatment needs and appropriate therapeutic fit.
Education
Master of Arts - Organizational Leadership
University of Oklahoma
Norman, OK12.2025
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, OK12.2021
Associate of Arts - Sociology
Tulsa Community College
Tulsa, OK07.2020
Associate of Arts - Psychology
Tulsa Community College
Tulsa, OK05.2018
Skills
- Strategizing
- Analyzing
- Decision-making
- Team building
- Time-management
- Training and Development
- Communication
- Problem-solving
- Inclusive
Cliftonstrengthsassessmentresults
- Communication
- Input
- WOO
- Includer
- Positivity
Timeline
Assistant Office Manager
Resolve Behavioral Health
01.2022 - 10.2022
Senior Manager
P.F. Chang's
07.2019 - Current
Master of Arts - Organizational Leadership
University of Oklahoma
Bachelor of Science - Psychology
Northeastern State University
Associate of Arts - Sociology
Tulsa Community College
Associate of Arts - Psychology
Tulsa Community College