Alex Medina
Justice,Illinois
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
Work History
Engineering Test Technician - Contract
WI-Tronix
Bolingbrook, Illinois
11.2023 - 01.2025
- Assembled and tested hardware according to design specifications and engineering standards.
- Diagnosed and troubleshot electronic hardware to resolve functional issues.
- Documented hardware configurations, test procedures, and results for quality assurance.
- Supported hardware engineers during development and prototyping stages.
- Verified quality and reliability of components through repeated testing and inspections.
- Maintained and calibrated testing equipment used in diagnostics and validation.
Membership/Helpdesk Services - Part Time
Moraine Valley Fitness Recreation
Palos Hills, Illinois
11.2023 - 08.2024
- Interacted with members to provide assistance, answer questions, and ensure a positive experience.
- Provided first-level technical support and guidance on account or system issues.
- Facilitated onboarding for new members, including benefit and resource orientation.
- Maintained and updated member records in the system database.
- Resolved member concerns or issues in a timely and efficient manner.
- Collaborated with cross-functional teams to improve member satisfaction and operational efficiency.
Services Technician - Contract
Insight Enterprises
Hanover Park, Illinois
06.2022 - 03.2023
- Configured and serviced desktops, laptops, mobile devices, and peripherals for client deployment.
- Imaged systems and customized software based on provided instructions and client specifications.
- Performed diagnostic testing and troubleshooting to identify and resolve hardware issues.
- Conducted quality control inspections to ensure systems met operational standards before release.
- Maintained detailed documentation for daily tasks and productivity, including reporting for lab management.
- Utilized SAP and Excel tools to support order processing and inventory tracking.
- Managed time effectively to coordinate hardware prep, imaging, and documentation tasks across multiple orders.
Education
Associate of Applied Science - IT Security Specialist
Moraine Valley Community College
Palos Hills, Illinois01.2026
Certificate - Certified Computer Support
Moraine Valley Community College
Palos Hills, IL01.2016
Skills
- Windows 10 and 11
- Linux (RHEL-based)
- Office 365
- SAP software
- Excel proficiency
- LAN and WAN
- Network services administration
- Security awareness training
- IT security principles
- Penetration testing fundamentals
- Helpdesk support
- Hardware diagnostics expertise
- Imaging and deployment strategies
- Linux system administration skills
- Bash scripting basics
Timeline
Engineering Test Technician - Contract
WI-Tronix
11.2023 - 01.2025
Membership/Helpdesk Services - Part Time
Moraine Valley Fitness Recreation
11.2023 - 08.2024
Services Technician - Contract
Insight Enterprises
06.2022 - 03.2023
Associate of Applied Science - IT Security Specialist
Moraine Valley Community College
Certificate - Certified Computer Support
Moraine Valley Community College
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