Alex Mroz

• Oversee all golf instruction programs, including Operation 36, women's and junior clinics, PGA Junior League, and individual lessons
• Develop personalized coaching plans for students at all levels, focusing on improving their overall game, from technique to course management
• Lead junior and ladies' programs to grow participation and engagement within the club
• Maintain excellent communication with members to ensure customer satisfaction and positive club experiences
• Facilitate the purchase and fitting of golf equipment to suit player needs
• Foster a positive and collaborative environment within the golf operations team, working closely with the Head Golf Professional and other staff
• Skills: Golf Instruction, Golf Equipment, Sports Coaching, Communication, Customer Satisfaction, Public Speaking

- Organized and Coordinated Tournaments: Assisted in planning and executing golf tournaments, ensuring efficient operations and high levels of member satisfaction.

- Golf Instruction & Coaching: Provided instruction to golfers of all skill levels, focusing on technique and overall game improvement.

- Golf Shop Management: Oversaw golf shop operations, including inventory control, customer service, and sales, contributing to increased revenue and customer loyalty.

- Program Development: Managed and assisted in developing instructional programs such as Operation 36, women’s and junior clinics, PGA Junior League, and junior golf camps.

- Outside Service Team Management: Managed the outside service team, including scheduling, hiring, and training staff to maintain a high standard of member service and operational efficiency.

Skills: Golf Management, Event Management, Golf Instruction, Public Speaking, Customer Satisfaction

• Developed client relationships and drove advertising sales for Washington Athletic Club's WAC Magazine and Cascade Golfer Magazine, reaching over 100,000 golfers in the greater Seattle area
• Managed exhibitor and vendor sales for large events such as the Dallas-Fort Worth Golf Show and the Cascade Golfer Tournament Series
• Served as Player Coordinator and Assistant Tournament Director for the Cascade Golfer Cup, handling event logistics, rosters, prizing, and communications
• Skills: Sales, Event Management, Customer Satisfaction, Golf Management, Public Speaking

• Handled reservation bookings and provided high-level customer service to ensure client satisfaction
• Assisted in managing golf events and customer relations for Scottsdale-area courses
• Skills: Golf Management, Customer Satisfaction, Sales, Public Speaking

• Developed affiliate partnerships to expand THINQ Golf’s reach, a platform designed to improve golfers’ mental performance through scientifically based brain games
• Skills: Golf Instruction, Sales, Public Speaking, Customer Satisfaction