ALEX OMUYAKU MAGANGA
Stockbridge,GA
Summary
To add value to an organization by leveraging my skills and experience to help achieve and sustain competitive advantages in a global environment.
Overview
21
21
years of professional experience
Work History
Quality Analyst/customer care agent
Complete Contract Consulting-Atlanta Georgia
Atlanta GA
10.2023 - 11.2025
Customer Success Executive
SimbaPay Kenya Limited
01.2015 - 03.2023
Team Leader / Captain / Customer Care Agent (Tigo Account)
Kencall EPZ Ltd
05.2007 - 01.2015
- Led and motivated a team, tracked shift updates, and compiled escalation reports.
- Assisted agents and ensured compliance with quality standards.
- Managed shift reports, roll calls, and payroll for the HR department.
- Provided customer service and resolved issues in a timely manner.
Accounts Assistant / Cyber Attendant
Amodo Computer Communication & Control Centre
01.2005 - 05.2007
- Managed record keeping using spreadsheets, Sage, Lotus Access, and Excel.
- Handled day-to-day accounting tasks and banking operations.
- Assisted in cybercafé operations.
Education
High School Diploma - Data Analytics & Machine Learning
Smart Data Learning
05.2024
Kenya Certificate - Secondary Education
St Dominic Savior, Nairobi
01.2021
Certificate - Computer Operation and Networking
Kenya Christian Industrial Training Institute
01.2001
Kenya Certificate - Secondary Education
Chavakali High School
01.1996
Kenya Certificate - Primary Education
Emululu Primary School
01.1993
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
Languages
English: Excellent written and spoken
Kiswahili: Excellent written and spoken
Summary of Qualifications
- Certificate in Computer Packages
- Certificate in Customer Care
- Experienced in Customer Service, Team Leader, and Account Management.
- Proficient in various computer software and systems.
- Data Analytics & Machine Learning.
Major Strengths and Abilities
- Adaptability to diverse working environments.
- Strong leadership and teamwork skills.
- Hardworking, honest, and excellent personal relations.
Timeline
Quality Analyst/customer care agent
Complete Contract Consulting-Atlanta Georgia
10.2023 - 11.2025
Customer Success Executive
SimbaPay Kenya Limited
01.2015 - 03.2023
Team Leader / Captain / Customer Care Agent (Tigo Account)
Kencall EPZ Ltd
05.2007 - 01.2015
Accounts Assistant / Cyber Attendant
Amodo Computer Communication & Control Centre
01.2005 - 05.2007
Kenya Certificate - Secondary Education
St Dominic Savior, Nairobi
Certificate - Computer Operation and Networking
Kenya Christian Industrial Training Institute
Kenya Certificate - Secondary Education
Chavakali High School
Kenya Certificate - Primary Education
Emululu Primary School
High School Diploma - Data Analytics & Machine Learning
Smart Data Learning