
Results-driven Quality Analyst & Project Management Professional with a Master’s in Project Management, dedicated to delivering high-quality solutions and driving operational excellence. Experienced in leading cross-functional teams, managing complex projects, and implementing process improvements to optimize efficiency and reduce risk. Skilled in release management, stakeholder engagement, and ensuring seamless production deployments while maintaining quality standards.
Core Expertise:
• Quality management and assurance
• Project management (Agile, Waterfall, Hybrid)
• Process improvement and workflow optimization
• Risk assessment and mitigation
• STLC (Software Testing Life Cycle)
• Release management and production readiness
• Team leadership, mentoring, and collaboration
• Stakeholder communication and engagement
Passionate about leveraging strategic planning, operational expertise, and leadership skills to deliver projects and products that exceed expectations. Adept at driving results in fast-paced, high-volume environments while fostering a culture of quality and continuous improvement.
Managed high-volume, time-sensitive regulatory workloads during peak operational periods, resolving 2,000+ client cases during the 2025 Thanksgiving holiday weekend while maintaining 100% accuracy, compliance, and service-level standards.