Alex Ong
Richardson
Summary
Compassionate Bachelor of Science in Psychology student at the University of Texas at Arlington with healthcare experience as a pharmacy technician and a strong interest in behavior health and counseling. Experienced working directly with patients, handling sensitive HIPPA information, collaborating with small business operations, and providing excellent customer service. Demonstrates strong communication, crisis de-escalation awareness, and a commitment to supporting individuals from diverse backgrounds. Seeking a mental health technician position to gain hands-on experience in clinical or behavioral settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mental Health Navigator
Grant Halliburton Foundation
05.2026 - Current
- Developed personalized action plans based on individual client needs and circumstances.
- Offer hope and support through listening with empathy
- Educated clients on available services and facilitated enrollment processes.
- Provide information about appropriate
mental health resources
Pharmacy Technician
Tom Thumb Pharmacy
04.2023 - Current
- Dispensed medication, customer service, prescription processing, maintain a clean and organized work, and assist customers with any concerns.
Sales Representative & Social Media Specialist
Losers X Lovers LLC
01.2022 - 03.2026
- Conceptualized, designed, collaborated, and created digital pieces for the corporation to create engaging content, and implement social media campaigns, increasing media engagement by 50%, and generating a 20% increase in sales revenue.
- Served as a point of contact for customer resolution, successfully reaching out to potential customers, creating negotiated sales, and exceeding sales goals.
- Developed and maintained enhanced merchandising and promotional ads
Kitchen Worker & Barista
Happy Lemon
01.2022 - 04.2023
- Quick to learn, highly adaptable, and organized to serve drinks and make ingredients. Excellent customer service and resourceful to creating a better communication between customers and staff.
Prep Cook
Mother of Perpetual Help Catholic Parish
01.2019 - 08.2020
- Prepared ingredients according to recipes, ensuring consistency and quality in meal presentation.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety standards.
- Assisted chefs in cooking and plating dishes during busy service periods, enhancing team efficiency.
- Collaborated with kitchen staff to streamline food preparation processes, reducing wait times for meals.
Education
High School -
Plano East High School
Plano, TX05-2023
Bachelor’s Degree Candidate, Graduating 2027 - Psychology
University of Texas Arlington
Arlington, TX04-2027
Skills
- Patient Observation & Monitoring
- Crisis Intervention
- De-escalation Techniques
- Suicide Risk Awareness
- HIPAA Compliance
- Empathy
- Problem Solving
- Adaptability
- Calm Under Pressure
Accomplishments
- Demonstrated reliability and commitment by maintaining continuous employment with the same retail pharmacy for over the last three years while pursuing a college degree.
- Developed extensive patient-service experience in a healthcare setting while maintaining professionalism and confidentiality.
- Built and grew a social media community to 5,000+ followers through content creation and audience engagement.
- Successfully balanced college coursework, employment, and entrepreneurial ventures simultaneously.
Certification
- Pharmacy Technician Certification
- 40+ Hours Here For Texas Mental Health Navigation Line Training
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Professional Working
Timeline
Mental Health Navigator
Grant Halliburton Foundation
05.2026 - Current
Pharmacy Technician
Tom Thumb Pharmacy
04.2023 - Current
Sales Representative & Social Media Specialist
Losers X Lovers LLC
01.2022 - 03.2026
Kitchen Worker & Barista
Happy Lemon
01.2022 - 04.2023
Prep Cook
Mother of Perpetual Help Catholic Parish
01.2019 - 08.2020
High School -
Plano East High School
Bachelor’s Degree Candidate, Graduating 2027 - Psychology
University of Texas Arlington