Bionca Singleton
Brandon,FL
Summary
Compassionate and dependable Behavioral Health Technician with experience supporting individuals in healthcare and high-stress environments. Skilled in patient observation, crisis intervention, emotional support, behavior monitoring, and maintaining a safe therapeutic environment. Strong ability to communicate effectively with patients, families, and healthcare teams while ensuring professionalism, empathy, and confidentiality.
Overview
4
4
years of professional experience
Work History
Mental Health Technician
Cita Angels Home Care
Detroit, MI
01.2024 - 06.2025
- Assisted in monitoring patient behavior and emotional well-being to ensure safe environment.
- Implemented individualized care plans to address patient needs and enhance recovery outcomes.
- Collaborated with healthcare professionals to provide comprehensive support for mental health patients.
- Maintained accurate documentation of patient interactions and progress in electronic health records system.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Direct Care Worker/Mental Health Technician
Macomb Family Services Inc.
Macomb, MI
05.2023 - 01.2024
- Supported patients experiencing mental health and behavioral challenges in a clinical environment
- Observed and reported behavioral changes, safety concerns, and patient interactions
- Assisted healthcare staff with patient supervision and daily support activities
- Helped maintain patient safety through active monitoring and therapeutic communication
- Demonstrated compassion, professionalism, and patience when working with individuals in crisis
Caregiver/Patient Support Assistant
JARC
Bloomfield Hills, MI
02.2021 - 05.2023
- Assisted individuals with daily living activities, enhancing overall quality of life.
- Developed and maintained positive relationships with clients to foster trust and communication.
- Implemented care plans in collaboration with healthcare professionals for effective client support.
- Monitored client health and behavior, documenting changes to ensure proper care adjustments.
- Trained new caregivers on best practices for client interaction and safety protocols.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Education
High School Diploma -
Grand Blanc Highschool
Grand Blanc, MICertified Nurse Aide - Nursing
Baker College
Flint, MI10-2010
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Behavioral & Mental Health Support
- Patient Observation & Monitoring
- Crisis Intervention & De-escalation
- Documentation & Incident Reporting
- HIPAA Compliance & Confidentiality
- Emotional Support & Patient Care
- Conflict Resolution
- Communication & Active Listening
- Team Collaboration
- Safety & Emergency Procedures
- Time Management
- Electronic Documentation & Data Entry
Timeline
Mental Health Technician
Cita Angels Home Care
01.2024 - 06.2025
Direct Care Worker/Mental Health Technician
Macomb Family Services Inc.
05.2023 - 01.2024
Caregiver/Patient Support Assistant
JARC
02.2021 - 05.2023
High School Diploma -
Grand Blanc Highschool
Certified Nurse Aide - Nursing
Baker College