JOVON WHITE
UHS
Hampton,VA
9
years of professional experience
Driven by a results-focused approach, I leveraged my expertise in emergency response and team collaboration at Hampton Sheriff's Office to enhance public safety and streamline operations. My background in law enforcement and quality assurance, combined with a strong foundation in relationship building, has consistently improved organizational efficiency and community trust.
Work History
Mental Health Technician
1 Year 6 Months- Monitored patient behavior and mental health status to ensure safety and compliance with treatment plans.
- Assisted in implementing therapeutic activities to promote emotional and psychological well-being.
- Collaborated with multidisciplinary teams to develop and evaluate individualized care strategies.
- Documented patient progress and interventions accurately in electronic health records for continuity of care.
- Trained new staff on best practices for patient interaction, safety protocols, and crisis management techniques.
- Led group therapy sessions, facilitating discussions that encouraged participation and emotional expression among patients.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Deputy Sheriff
8 Months- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
- Coordinated joint operations with law enforcement agencies, enhancing operational effectiveness and resource sharing.
- Trained new deputies by sharing knowledge and experiences, fostering their development and confidence in law enforcement duties.
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
- Engaged with social services agencies to facilitate support during crisis situations. like Child Protective Services or mental health specialists as required during specific incidents.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored jail environment and inmate activity to ensure safety and security. to maintain order and safety.
- Enhanced public trust by providing professional and compassionate assistance during emergencies.
- Coordinated with social services agencies like Child Protective Services or mental health specialists during specific incidents.
- Conducted patrols in assigned areas to deter crime and enhance community safety. in patrol vehicle and on foot to identify security and safety issues.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Conducted thorough investigations that led to the successful prosecution of numerous offenders.
Quality Assurance Officer
1 Year 6 Months- Developed training programs for employees to enhance their understanding of quality assurance principles and practices.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Monitored activities and supporting systems to meet compliance regulations.
- Evaluated processes to identify weaknesses and implemented corrective measures to enhance quality standards.
- Maintained a high level of expertise in quality assurance processes through ongoing professional development and staying abreast of industry trends, ensuring the organization's continued competitive edge in the marketplace.
- Facilitated communication between departments on quality issues, enhancing collaboration and responsiveness.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Established comprehensive documentation systems to maintain records of all test results, audits, and inspections.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Reduced defect rates through meticulous inspection processes and root cause analysis.
- Liaised with external auditors during certification processes, ensuring compliance with stringent product safety and effectiveness regulations.
- Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
- Facilitated effective communication between departments regarding quality matters, fostering a collaborative working environment.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Improved manufacturing processes by identifying areas of inefficiency and recommending corrective actions.
Assistant Manager
5 Years 1 Month- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, organized store environment, enhancing customer experience and satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
- Cultivated repeat business through exceptional customer service, fostering customer loyalty.
- Implemented staff training programs to elevate service standards and knowledge.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enforced company policies consistently while handling disciplinary actions with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors for timely product delivery and resolution of supply chain issues, ensuring continuous stock availability.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Education
Diploma
Skills
Patient Assessment
Crisis Intervention
Crisis Management
Mental Health Support
Emergency Management
Emergency Response
First Aid
Crisis de-escalation
Behavior Monitoring
Therapeutic Techniques
Patient Care
Patient History Review
Mental Health Regulations
Public Safety
Client Interaction
Relationship management
Client Advocacy
Community Engagement
Conflict Resolution
Analytical skills
Critical Thinking
Problem-solving
Decision-Making
Report Writing
Investigative Reports
Attention to Detail
Time Management
Task juggling
Organizational Skills
Teamwork and Collaboration
Team collaboration
De-escalation techniques
Accident investigation
Integrity and ethics
Safety Protocols
Search and seizure procedures
Community Relations
Reliability
Effective communication
Behavior Analysis
Coping Strategies
De-escalation techniques
Behavior Analysis
Coping Strategies
Crisis De-escalation
Timeline
Mental Health Technician
UHS
04.2025 - CurrentRead More
Deputy Sheriff
Hampton Sheriff's Office
12.2023 - 08.2024Read More
Quality Assurance Officer
Topguardinc
06.2022 - 12.2023Read More
Assistant Manager
7-eleven
05.2017 - 06.2022Read More
Bethel High School
Diploma
Read More