- Horseback Riding
- Volunteering
- Playing Sports
- Surfing
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
- Baking
- Watching Movies and TV Shows
- Music
- I enjoy helping others and giving back to the community
- Animal Care
- I like working with my hands and fixing things
- Adventure Travel
Schelby Caldwell
Anchorage,AK
Summary
Dynamic Mental Health Technician with a proven track record at the Air Force, adept in crisis intervention and patient safety management. Leveraged de-escalation techniques and empathy development to enhance patient well-being and security. Skilled in both clinical documentation and building compassionate relationships, consistently improving patient care outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Air Force
06.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Scheduled and re-scheduled patients for their appointments with their providers.
- Provided triages for walk-ins and patients who called.
Sales Associate/Office Administrative Assistant
Tsc Associates
08.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
- Called customers to sell our product and schedule them for courses.
- Packaged together our product to be sent out from the post office.
Waitress Trainee/Cashier
Chicken Salad Chick
06.2023 - 08.2023
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Cashier/Restaurant Food Server
Ahi Poke Bar
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rehobeth High School
Rehobeth, AL05-2023
Skills
- De-escalation techniques
- Stress reduction techniques
- Suicide prevention
- Crisis Intervention
- Treatment Planning
- Clinical documentation
- Self-care promotion
- Anxiety management
- Mental health first aid
- Patient assessment
- Cognitive behavioral therapy principles
- Discharge planning
- Dialectical behavior therapy basics
- Disaster recovery
- Solution-focused brief therapy concepts
- Trauma-informed care
- Problem-solving
- Case documentation
- Compassionate care
- Relationship building
- Emotional regulation techniques
- Patient advocacy
- Data confidentiality
- Personality disorders
- Charting and clinical documentation
- Patient protection
- Cognitive assessment
- Collaborative treatment planning
- Therapeutic communication
- Emergency intervention
- Mental status evaluation
- Anger de-escalation
- HIPAA requirements
- Vitals monitoring
- Active listening
- Critical thinking
- Crisis management
- Intake assessment
- Rapport building
- Encouragement and motivation
- Group therapy
- Heartsaver CPR AED (CPR AED)
- Decision-making
- Inpatient treatment
- Mental health assessment
Certification
- Deescalation Techniques Certificate – Various certified training organizations.
- Basic Life Support (BLS) Certification - American Heart Association.
- QPR Suicide Prevention Training Certificate - QPR Institute.
- OSHA Certified
- CPR/AED Certification
Interests
Timeline
Sales Associate/Office Administrative Assistant
Tsc Associates
08.2023 - 12.2023
Mental Health Technician
Air Force
06.2023 - Current
Waitress Trainee/Cashier
Chicken Salad Chick
06.2023 - 08.2023
Cashier/Restaurant Food Server
Ahi Poke Bar
07.2022 - 02.2023
High School Diploma -
Rehobeth High School
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