Alex Ortiz-Perez
Summary
Results-oriented Line Technician with sound knowledge of machines and power equipment. Fantastic multitasker manages numerous assignments and competing demands. Great problem-solving and mechanical skills. Dedicated to working safely and in accordance with safety practice regulations and procedures. Adept at enhancing team productivity and efficiency, notably at Wilson Air Center, where I led rigorous quality assurance and multitasking efforts. Excelled in customer service and problem-solving, achieving significant operational improvements. My reliability and records management skills contributed to surpassing service standards, underpinning a results-driven approach to workplace excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
3rd Shift Line Technician Supervisor
Wilson Air Center
12.2019 - Current
- Bolstered team productivity levels by consistently meeting deadlines while balancing multiple tasks simultaneously with limited staff.
- Ensured workplace safety by adhering to company policies and industry regulations while performing tasks.
- Improved overall efficiency by performing routine inspections of Fuel Trucks, Stationary Fuel Tanks, Elektros, Fork Lifts, Tugs and Tow Bars.
- Worked in a fast paced environment which entailed handling, towing and parking multi-million dollar aircraft and equipment.
- Maintained detailed records of daily Quality Checks along with daily Fuel Inventories for Wilson Air Center along with the Chattanooga Metropolitan Airport.
- Skilled at working independently and collaboratively in a team environment.
- Performed tasks with heavy machinery which includes (but not limited to) Fork Lift, De-Ice Truck, 3,000 and 5,000 gallon Fuel Trucks.
Call Center Representative
OrthoBanc
03.2019 - 12.2019
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their account needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Armed Security Officer
Paragon Systems
10.2015 - 12.2018
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Checked personnel ID badges and issued temporary credentials to visitors on federal property.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
Mall Security
Universal Security Services
10.2012 - 10.2015
- Optimized mall security measures by implementing stricter protocols, ensuring a safe environment for both customers and employees.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Enhanced tenant relations through consistent support, quick response to maintenance requests, and effective resolution of conflicts.
13B (Cannon Crew Member)
United States Army
10.2008 - 06.2012
- Operated self-propelled howitzers and ammunition trucks safely.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Coordinated with other military units and agencies to support operations and align with mission.
- Adaptable and proficient in learning new concepts quickly wile being attached to multiple units that involved operating facilities and heavy equipment such as (but not limited to) Front Loader, Backhoe and Forklift.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Creeler
Shaw Industries
07.2006 - 10.2008
- Inspected creelers and components to make sure yarn moved freely and accurately.
- Increased overall productivity with thorough preventive maintenance of creeling equipment and machinery.
- Maintained a clean and organized work area, prioritizing safety and minimizing potential hazards.
- Tidied work area to create and maintain safe working environment on floor.
- Produced high-quality yarn according to customer specifications.
- Played an integral role in training new hires on proper creeling techniques, fostering a supportive learning environment that emphasized teamwork and skill development.
Janitorial Worker
ERMC
06.2005 - 05.2006
- Cleaned and sanitized drinking fountains.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Education
Associate of Science - Social Work
Parkland College
Champaign, IL08-2014
Skills
- Computer Literacy
- Multitasking Abilities
- Customer Service
- Hand tools proficiency
- Truck operation
- Problem-solving abilities
- Records Management
- Reliability
Accomplishments
- Supervised team of 2 to 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved excellent results by completing and assisting others with accuracy and efficiency.
Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
Languages
Spanish
Native or Bilingual
Timeline
3rd Shift Line Technician Supervisor
Wilson Air Center
12.2019 - Current
Call Center Representative
OrthoBanc
03.2019 - 12.2019
Armed Security Officer
Paragon Systems
10.2015 - 12.2018
Mall Security
Universal Security Services
10.2012 - 10.2015
13B (Cannon Crew Member)
United States Army
10.2008 - 06.2012
Creeler
Shaw Industries
07.2006 - 10.2008
Janitorial Worker
ERMC
06.2005 - 05.2006
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
- Baton Permit - Various State Police or Bureau of Security and Investigative Services.
Associate of Science - Social Work
Parkland College
Similar Profiles
Kimberly BoyleKimberly Boyle
Customer Service Manager at Wilson Air CenterCustomer Service Manager at Wilson Air Center
Noah SwannNoah Swann
Lead Aviation Fuel Technician at Wilson Air CenterLead Aviation Fuel Technician at Wilson Air Center
John BellJohn Bell
Project Specialist at Wilson Air CenterProject Specialist at Wilson Air Center