Alex Padilla
Killeen
Summary
Forward-thinking professional offering more than 2 years of customer support experience, exceeding productivity targets by acquiring multiple high CSAT (customer satisfaction) surveys. Delivers high-standard service by consistently exceeding customer expectations through efficiency and empathy, while maintaining professionalism and a positive attitude.
Overview
6
6
years of professional experience
Work History
Computer/Detection Systems Repairer
U.S. Army
01.2019 - 09.2021
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Maintained inventory of repair supplies and ordered parts.
Construction Painter
TLI Environmental Services
09.2021 - 12.2021
- Use industrial equipment to seal cracks on concrete floors.
- Use pressurized paint rig to spray-paint directional arrows on concrete surfaces.
Food Delivery Driver
Jimmy John's Sandwiches
06.2022 - 10.2022
- Prepared sub sandwiches for in-shop, pick-up, and delivery orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Customer Support Specialist
Teleperformance USA
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Over 48 College Credits - General Education
CSU Dominguez Hills
Carson, CA12-2017
Skills
- Customer service excellence
- Multitasking and organization
- Technical troubleshooting
- Adaptability and flexibility
- iOS & MacOS support
- Billing Inquiries support
Timeline
Customer Support Specialist
Teleperformance USA
11.2022 - Current
Food Delivery Driver
Jimmy John's Sandwiches
06.2022 - 10.2022
Construction Painter
TLI Environmental Services
09.2021 - 12.2021
Computer/Detection Systems Repairer
U.S. Army
01.2019 - 09.2021
Over 48 College Credits - General Education
CSU Dominguez Hills
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