Alex Perkins
Everett,Washington
Summary
Highly skilled professional with a track record of providing exceptional customer service and support. Possessing strong interpersonal communication skills, including active listening, patience, and impartiality, to effectively assist customers in difficult circumstances and provide de-escalation, referrals, and support. Demonstrates cultural sensitivity when engaging clients from diverse backgrounds and prioritizes equity and inclusion. Well-organized and adaptable, with the ability to quickly adjust to changing priorities. Works independently while also excelling as a team player, displaying reliability, problem-solving skills, and a deep commitment to delivering high-quality work.
Overview
11
11
years of professional experience
Work History
Electric Meter Technician
Aclara Smart Grid Solutions
Kent, WA
07.2021 - 11.2023
- Install, test, and connect electric meters according to established protocols and safety standards.
- Conduct routine maintenance inspections to ensure proper functionality and accurate readings.
- Adhere to safety guidelines and regulations when working with electrical systems and metering equipment.
- Diagnose and troubleshoot meter-related problems, including meter failures, communication issues, or power irregularities.
- Interact with customers, addressing inquiries, providing information, and resolving meter-related concerns.
Store Manager
Bicycle Centres
Everett, WA
04.2016 - 06.2021
- Oversaw daily opening and closing procedures, ensuring compliance with security protocols.
- Fostered a positive work environment that promotes teamwork, motivation, and professional growth.
- Resolved customer inquiries, concerns, and complaints in a prompt and satisfactory manner.
- Established and maintained strong customer relationships to promote repeat business and customer loyalty.
- Delegated tasks effectively among team, ensuring optimal coverage during operating hours.
- Managed inventory tracking and physical inventory counts to minimize loss.
Bike Technician/Sales Lead
Sports Authority
Everett, Washington
05.2013 - 04.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Assembled new bicycles for customers and completed quality assurance checks for safety compliance.
- Created world-class customer service experiences with engaging conversational skills and expert bicycle knowledge.
- Completed specialized technical work, general maintenance and customer servicing.
Education
High School Diploma -
Everett High School
Everett, WA07.2010
Skills
- Communication: Effective verbal and written communication skills to interact with customers and colleagues Ability to explain technical concepts clearly, provide assistance, and resolve customer inquiries or concerns
- Adaptability and Flexibility: Capacity to adapt to changing priorities, work in various settings, and handle multiple tasks simultaneously
- Time Management: Effective time management skills to prioritize tasks, meet deadlines, and work efficiently Ability to manage workloads and schedules effectively
- Customer Service Excellence: Consistently providing a high level of service and support to customers that exceeds their expectations It involves going above and beyond to ensure customer satisfaction, fostering positive relationships, and creating a memorable experience
- Problem-solving and Conflict Resolution: Ability to apply logical reasoning and critical thinking to assess different perspectives and generate innovative ideas Effective in identifying, analyzing, and addressing problems or conflicts to reach optimal solutions
Timeline
Electric Meter Technician
Aclara Smart Grid Solutions
07.2021 - 11.2023
Store Manager
Bicycle Centres
04.2016 - 06.2021
Bike Technician/Sales Lead
Sports Authority
05.2013 - 04.2016
High School Diploma -
Everett High School
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