Salesforce
Years of professional experience
ALEX PETERS
Austin,TX
Summary
Results-driven Sr. Sales Operations Manager with extensive experience in SaaS operations and CRM hygiene at Committee for Children. Successfully led CRM integrations that enhanced operational efficiencies, resulting in improved market share, and sales performance. Skilled in developing and mentoring high-performing teams while utilizing Power BI and SQL for data-driven decision-making. Aiming to leverage expertise to drive organizational growth and refine sales strategies.
Overview
13
13
7
7
Years of Sales Operations experience
Work History
Senior Sales Operations Manager
Committee for Children
06.2022 - Current
- Spearheaded strategic planning, data management, and operational training for the sales team, resulting in a 25% increase in team productivity.
- Analyzed data trends to identify areas for improvement in operational efficiency, leading to a 20% reduction in process bottlenecks.
- Assisted in developing strategies for increasing market share within target markets.
- Developed and implemented Committee For Children's first lead funnel increasing lead generation by 78%.
- Implemented strict data hygiene policy across all integrated systems to support precise board-level reporting.
- Designed and implemented performance-based incentive programs, boosting employee motivation and sales performance by 18%.
- Developed and delivered dashboard reports on sales performance metrics, enabling executive-level decision-making and improving strategic initiatives.
Sales Operations Manager
Personify
04.2021 - 06.2022
- Led CRM software integration, increasing customer management efficiency and scalability by 30%.
- Developed training materials for users on how to use new features implemented in the organization's CRM system effectively.
- Analyzed and tracked data, providing accurate forecasts, and identifying trends that informed key business decisions.
- Created user stories, use cases, and process flows, optimizing the Salesforce solution design.
- Created key performance indicator reports related to sales operations objectives, driving improvement in sales operations alignment.
Senior U.S. Sales Operations Specialist
Abbott Laboratories
07.2019 - 08.2021
- Facilitated the adoption of Salesforce for Abbott Neuromodulation, and was quickly promoted to Subject Matter Expert.
- Developed, implemented, and tracked numerous reporting systems to ensure key stakeholders remained updated on business requirements.
- Implemented quality control measures to CRM hygiene standards.
- Ensured compliance with regulatory requirements and industry standards.
- Managed daily operational tasks to ensure company efficiency and productivity.
Education
Bachelor of Science - Psychology, Psychopharmacology
Texas State University
Austin, TexasSkills
- Salesforce Implementation
- KPI Reporting
- Power BI
- Pipeline Management
- SalesLoft
- Sales Workflow Optimization
- NetSuite
- Training Curriculum Development
- Strategic Leadership
- System Integrations
- SQL Query Writing
- Incentive Program Design
References
References available upon request.
Software
Microsoft Power BI
Marketo
Hubspot
NetSuite
SalesLoft
Apolloio
Calendly
Slack
Microsoft Teams
Asana
Jira
Timeline
Senior Sales Operations Manager
Committee for Children
06.2022 - Current
Sales Operations Manager
Personify
04.2021 - 06.2022
Senior U.S. Sales Operations Specialist
Abbott Laboratories
07.2019 - 08.2021
Bachelor of Science - Psychology, Psychopharmacology
Texas State University
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