Rahel Beal
Boise,ID
Summary
Dynamic Senior Residential Operations Manager at Omnidian with a proven track record in team leadership and operational efficiency. Expert in developing training programs and implementing Salesforce, enhancing asset management and cross-functional collaboration. Passionate about fostering talent and driving process improvements to elevate customer experience and team performance.
Overview
17
17
years of professional experience
Work History
Senior Residential Operations Manager
Omnidian
, WA
03.2024 - Current
- Led operations team in reviewing and confirming asset standards before ownership transfer of maintenance service agreements.
- Developed comprehensive training programs and enhanced documentation to support evolving team needs.
- Collaborated with onboarding and cross-functional stakeholders to ensure operational consistency and quality.
- Contributed to company-wide transition from Zendesk to Salesforce, improving operational efficiency.
- Managed and mentored team members while refining processes and documentation during organizational scaling.
- Delegated tasks effectively to support individual contributor and leadership career development.
- Coordinated daily operations to streamline workflows and enhance efficiency.
Technical Support Manager
Omnidian
04.2022 - 03.2024
- Hired and onboarded a new technical support team during a period of rapid growth.
- Introduced individual contribution metrics, performance goals, and accountability frameworks.
- Formalized SOPs and centralized documentation by migrating materials from Google Workspace into a Knowledge Management System.
- Strengthened troubleshooting training structure while supporting both individual contributors and leadership partners.
Senior Technical Support Specialist
Omnidian
08.2021 - 04.2022
- Monitored and troubleshot residential solar systems to ensure optimal performance.
- Assisted in building and mentoring a growing technical support team.
- Continued to support training efforts and process development.
Technical Support Specialist
Omnidian
10.2020 - 08.2021
- Provided technical support for customer solar systems, resolving system issues and performance concerns.
- Assisted with training new hires and created foundational training materials in an environment with limited existing documentation.
- Helped establish structure and consistency for new support cohorts.
Outsourced Technical Support Representative
Partner Hero (Client:Omnidian)
07.2019 - 10.2020
- Conducted outbound customer calls to proactively resolve system and performance issues.
- Developed a strong understanding of solar technology and monitoring systems.
- Built a passion for renewable energy and green technology, leading to full-time hire by the client company.
Spanish Tutor / Teacher Intern
01.2017 - 01.2018
- Developed lesson plans, taught diverse learners, and created positive learning environments.
Relief Assistant Manager
Fred Meyer
01.2013 - 01.2017
- Led teams in a fast-paced retail environment while managing customer needs and operations.
Seattle Market Manager
Eworks
01.2009 - 01.2012
- Managed teams, client relationships, hiring, and market expansion for this market research company.
Education
Bachelor of Arts - Spanish, Latin American Studies
Boise State University
Skills
- Technical support and troubleshooting
- Team leadership and development
- Training program developmentnt
- Knowledge management systems
- Process improvement and metrics
- Cross-functional collaboration
- Customer experience enhancement
- Asset management strategies
- Operational efficiency optimization
- Salesforce implementation
- Performance monitoring techniques
- Delegation skills
- Workflow optimization strategies
- Interpersonal communication skills
- Team building
- Change management practices
Timeline
Senior Residential Operations Manager
Omnidian
03.2024 - Current
Technical Support Manager
Omnidian
04.2022 - 03.2024
Senior Technical Support Specialist
Omnidian
08.2021 - 04.2022
Technical Support Specialist
Omnidian
10.2020 - 08.2021
Outsourced Technical Support Representative
Partner Hero (Client:Omnidian)
07.2019 - 10.2020
Spanish Tutor / Teacher Intern
01.2017 - 01.2018
Relief Assistant Manager
Fred Meyer
01.2013 - 01.2017
Seattle Market Manager
Eworks
01.2009 - 01.2012
Bachelor of Arts - Spanish, Latin American Studies
Boise State University