Lehi Calvo
Hugo,MN
Summary
Dynamic manager and analytical problem-solver recognized for exceptional team-building and leadership abilities, fostering a motivating environment that drives success. Expertise in cultivating strong customer relationships and leveraging independent decision-making skills to deliver impactful results. Committed to enhancing employee engagement through effective training, monitoring, and morale-boosting initiatives that elevate overall performance. Proven track record of utilizing sound judgment to positively contribute to organizational goals and objectives.
Overview
11
11
years of professional experience
Work History
Senior Residential Operations Manager
Walters Recycle And Refuse
Blaine, MN
08.2023 - Current
- Directed staff operations while enforcing compliance with organizational policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented strategies to strengthen communication among unit staff and leadership, ensuring timely project completion and reducing errors.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted assessments of employee skills for over 40 individuals to establish a mentoring program aimed at addressing weaknesses and promoting growth.
- Reported issues to higher management with great detail.
- Developed and launched strategic initiatives aimed at fostering employee loyalty and decreasing turnover rates.
- Reduced operational risks while organizing data to forecast performance trends.
- Created comprehensive training initiatives aimed at fostering employee growth and improving competencies.
- Analyzed key performance indicators to support ongoing operational improvements for over 200 routes.
- Implemented strategies to encourage employees to embrace their responsibilities, resulting in heightened accountability and performance outcomes.
- Executed performance evaluations to pinpoint development opportunities and establish targeted action plans.
- Enabled effective teamwork across departments to enhance operational efficiency through streamlined communication.
General Manager
Turn By Turn Delivery Inc.
Saint Paul, MN
02.2023 - 08.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Coordinated efficient routes and schedules for a 15 driver team.
- Planned delivery routes according to traffic, weather and types of delivery.
- Supervised delivery staff and general productivity.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Managed resources effectively to avoid unnecessary delivery delays.
- Scheduled regular equipment and fleet maintenance.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Operations Manager
Fern Inc
Saint Paul, MN
08.2021 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Supervised operations staff of 20 drivers and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
Eagle Delivery
Saint Paul, MN
05.2019 - 08.2021
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
- Coordinated efficient routes and schedules for a 40 driver team.
- Planned delivery routes according to traffic, weather and types of delivery.
- Supervised delivery staff and general productivity.
- Managed resources effectively to avoid unnecessary delivery delays.
- Scheduled regular equipment and fleet maintenance.
- Developed strategic growth plans to increase sales and deliveries across Western Wisconsin.
- Integrated new technologies and best practices to improve delivery management.
- Reviewed established business practices and improved processes to reduce expenses.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Driver
RLT Inc
Saint Paul, MN
02.2018 - 05.2019
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Firefighter/EMT-Basic
Mahtomedi Fire Department
Saint Paul, MN
05.2017 - 05.2018
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Community Service Officer
City Of Woodbury Public Safety
Woodbury, MN
02.2016 - 05.2017
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Prepared accurate and thorough reports after every response.
- Responded to dispatch calls reporting stalled vehicles, nuisance parking and animal control related issues.
Police Officer Recruit
Las Vegas Metropolitan Police Dept
Las Vegas
04.2015 - 04.2015
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Education
Associate of Applied Science - Law Enforcement
Century College
White Bear Lake, MNHigh School Diploma -
Rancho High School
Las Vegas, NV07.2011
Skills
- Program Optimization
- Policy Development and Enforcement
- Maintenance Requirements
- Planning and Implementation
- Maintaining Compliance
- Problem Resolution
- Supervision and Training
- Product Analysis
- Staff Training
- Operations Management
- Medical Emergency Response
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Residential Operations Manager
Walters Recycle And Refuse
08.2023 - Current
General Manager
Turn By Turn Delivery Inc.
02.2023 - 08.2023
Operations Manager
Fern Inc
08.2021 - 02.2023
General Manager
Eagle Delivery
05.2019 - 08.2021
Driver
RLT Inc
02.2018 - 05.2019
Firefighter/EMT-Basic
Mahtomedi Fire Department
05.2017 - 05.2018
Community Service Officer
City Of Woodbury Public Safety
02.2016 - 05.2017
Police Officer Recruit
Las Vegas Metropolitan Police Dept
04.2015 - 04.2015
Associate of Applied Science - Law Enforcement
Century College
High School Diploma -
Rancho High School