Enthusiastic amateur with a strong work ethic and adaptability, seeking to leverage experience in positive ways. Highly motivated to take on new challenges and adept at working efficiently unsupervised.
Overview
4
4
years of professional experience
Work History
Network Communications Specialist
US Army
12.2023 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
PIC
Jimmy Johns Gourmet Subs
Columbus, OH
09.2020 - 10.2024
Developed and implemented strategies to increase customer satisfaction and loyalty.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Delegated work to staff, setting priorities and goals.
Education
Bachelor of Nursing -
Capital University
Columbus, OH
10-2029
Network Communication System Specialist Certification -
Fort Eisenhower
Augusta, GA
09-2024
Introduction to Cyber Security Certification -
Cisco Networking Academy
05-2024
High School Diploma -
Bexley High School
Bexley, OH
05-2022
Programming & Software Development Certificate -
Eastland Fairfield Career And Technical Schools
Groveport, OH
05-2022
Skills
Strategy implementation
Strategic messaging
Technical knowledge
Cloud security
Network Security
Threat analysis
Firewall configuration
Data structures
Project Management
Web development
User interface design
Team Leadership
Staff Training and Development
Policy Implementation
Timeline
Network Communications Specialist
US Army
12.2023 - Current
PIC
Jimmy Johns Gourmet Subs
09.2020 - 10.2024
Bachelor of Nursing -
Capital University
Network Communication System Specialist Certification -