Alex Rayburn

• Oversaw amenity operations of five Class A buildings in the Chicago market

-Managed a team of 12 managers across three service lines: conferencing, fitness and events
-Managed operating budgets exceeding $3.6 million across portfolio
-Achieved a satisfaction score of 95% or above from all clients

• Developed and presented engagement and revenue reports to clients by leading key client meetings, including monthly operations reviews
• Oversaw multiple site launches through steady state which included: procurement, hiring staff, onboarding, regular stakeholder meetings, implementation of policies and procedures and budget management
• Oversaw all operational processes and SOPs for assigned market
• Managed on-site leadership including onboarding, on the job training, goal setting, coaching and performance management
• Responsible for driving metrics and tracking progress for client goals focused on tenant engagement and retention
• Cultivated and deepened relationships with our clients and acted as a liaison between clients and on-site leadership teams
• Identify upsell/cross-sell opportunities for increasing revenue for the company and the client
• Lead weekly 1:1s with direct reports and monthly continuing educational meetings for the entire operations team

• Lead the opening of a brand new, state of the art 28k sq ft fitness facility in the iconic Old Post Office building in downtown Chicago
• Directly manage on-site team including: onboarding, on the job training, goal setting, coaching and performance management
• Grew membership population from 0 to 2000
• Oversight of client satisfaction and engagement by achieving an NPS score consistently above 8.5
• Foster client relationships with tenants in the building by developing client outreach strategies
• Drive membership growth through sales outreach and partnerships with tenants in the building
• Drive revenue growth in all areas, including but not limited to private tenant events, nutritional counseling, semi-private and personal training services Created and oversaw a yearly operating budget of $700k and presented on financials monthly
• Plan and execute monthly wellness programming and events for building tenants
• Support the Operations Team with other projects and tasks related to team development, increasing client engagement and member experience.

• Recruited and built an in-person and virtual client base from 0 to 20 and administered all in-person training sessions which included traveling to client's houses, apartments and workplaces
• Responsible for new streams of revenue and new client acquisition
• Manage and complete all online exercise programming for online client base
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
• Oversaw marketing including but not limited to: Social media posts, bi-monthly business newsletter, raffles and giveaways, referral promotions, design and maintain website

• Served as a lead trainer and mentor to incoming trainers to help them build their business
• Was lead revenue producing trainer in 2016, exceeded monthly session and revenue goals for one year straight