ALEX RODRIGUEZ
Brandon,FL
Summary
Senior KYC Analyst at Wise with expertise in regulatory compliance and KYC documentation. Proven ability to develop risk profiles and enhance customer satisfaction through effective problem-solving and bilingual communication. Recognized for strong attention to detail and analytical skills, ensuring compliance with AML standards while fostering team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior KYC Analyst
Transferwise (Wise)
Tampa, FL
11.2023 - 02.2025
- Performed customer due diligence for onboarding, identifying and verifying KYC documentation.
- Engaged with customers to gather incomplete CDD information within service level agreements.
- Ensured compliance with government regulations and internal financial institution policies.
- Developed risk profiles by analyzing nature and purpose of customer relationships.
- Conducted ongoing monitoring to identify and report suspicious transactions based on risk assessment.
- Executed assigned projects and tasks as directed by leadership.
Senior CS Support
TransferWise (Wise)
Tampa, FL
10.2017 - 11.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Experience Representative
La Quinta Inn and Suites
01.2016 - 12.2017
- Inbounds calls for reservation and others business
- See a steady influx of new guests, usually staying for a short duration.
- Check in and check out of single guests as well as groups and tours.
- Arrange reservations, prepare for business meetings.
Community Manager/Mail Processing Clerk
Canon Business Process Services
Tampa, FL
01.2017 - 12.2017
- Performed floor counts and logged data into tracking sheets.
- Tested devices in flex seats and conference rooms for functionality.
- Updated tracking sheets based on changes and submitted repair tickets.
- Sorted incoming mail for distribution and processing.
- Processed outgoing mail to ensure timely dispatch.
Deckhand
NCL Pride of America cruise
Honolulu, HI
01.2012 - 12.2015
- Maintained beach towel inventory and restocked as necessary.
- Conducted regular walk-throughs of pool area to ensure cleanliness and organization.
- Served as bar back to support bartenders during peak hours.
- Ensured sufficient backup liquor supply at all times.
- Retrieved alcohol from storage for bartenders as needed.
- Restocked garnishes and mixers to enhance service efficiency.
- Monitored glassware availability, ensuring all items remained clean.
Education
BBA - Teaching
Superior Institute of Pedagogy
Havana07-1995
Skills
- Bilingual communication
- KYC documentation
- Regulatory compliance
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- AML compliance
- Decision making
- Analytical mindset
- French proficiency
- Microsoft Word and Excel
Certification
- Anti Money Laundering / Combating Terrorism Financing AML / CFT , CPF, KYC , CDD and EDD
- Sanctions Compliance Bootcamp
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior KYC Analyst
Transferwise (Wise)
11.2023 - 02.2025
Senior CS Support
TransferWise (Wise)
10.2017 - 11.2023
Community Manager/Mail Processing Clerk
Canon Business Process Services
01.2017 - 12.2017
Experience Representative
La Quinta Inn and Suites
01.2016 - 12.2017
Deckhand
NCL Pride of America cruise
01.2012 - 12.2015
BBA - Teaching
Superior Institute of Pedagogy
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