Alex Romero
Sulphur,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Independent decision-making ability and sound judgment to positively impact company success. An unparalleled work ethic and will always put the best interests of the company at the forefront of decisions. Proven to be an asset to every previous employer, if given the chance, the same will be proven in this position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales & Service Manager
Meads Automotive LLC
02.2021 - Current
- Increased overall revenue by selling additional services and products during routine maintenance visits.
- Implemented management systems to reduce costs and increase efficiency in the service department. Within 2 years of implementing changes our profit rose from 20% on average to over 38%.
- Ensured customer satisfaction by implementing streamlined service processes and quality control standards.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Manage a team of technicians, ensuring timely completion of projects, high-quality workmanship, and continued development of all technicians.
Aircraft Structures Mechanic Level 3
Northrop Grumman
03.2020 - 02.2021
- Maintained compliance with FAA regulations through strict adherence to repair protocols and documentation.
- Improved team productivity by providing knowledgeable guidance on complex aircraft structural repairs.
- Beginning at Mech Lvl 1 I reached milestones in quality and efficiency so quickly that management sought to expedite my promotion to Mech Lvl 3. This enabled me to assist newer mechanics in completing their tasks and help maintenance schedules remain on time.
- Our team successfully spearheaded new repair contract between NG and USAF on nose cowls of B-52 turbines. I had a pivotal role in success of the project due to my prior knowledge of electrical diagnosis on sensitive safety components within nose cowls.
Technician Level III
Precision Heliparts
06.2016 - 03.2020
- Performed inspections, repairs, and overhauls on numerous airframe components for fixed wing and rotor aircraft.
- Successfully bridged the gap between junior technicians and management to maintain appropriate time frames and production quality.
- Responsible for communicating daily with our production manager to obtain priorities and ensure customers are satisfied with every aspect of their experience from start to finish.
- Earned Level II certifications in MT, PT, and ET NDI processes. Having the ability to perform NDI in house allowed us to save customers money and time.
Expediter/Manager
Agave Parc Lafayette
03.2013 - 02.2019
- Expediter charged with accuracy of all food orders leaving the kitchen and their quality.
- As manager would supervise and support a team of employees on a nightly basis.
- Occasionally train new servers and ensure they are ready to be held to standards of service at our restaurant
Education
Some College (No Degree) - Industrial Technology
University of Louisiana At Lafayette
Lafayette, LASkills
- Service Sales
- Related Sales Upselling
- Customer Service Management
- Quality Assurance
- Problem-Solving
- Employee Training and Development
Certification
Certified Level II NDI in MT, PT, ET.
Timeline
Sales & Service Manager
Meads Automotive LLC
02.2021 - Current
Aircraft Structures Mechanic Level 3
Northrop Grumman
03.2020 - 02.2021
Technician Level III
Precision Heliparts
06.2016 - 03.2020
Expediter/Manager
Agave Parc Lafayette
03.2013 - 02.2019
Some College (No Degree) - Industrial Technology
University of Louisiana At Lafayette
Certified Level II NDI in MT, PT, ET.
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