Marguerite Rommeck
Northville,MI
Summary
Proven track record in enhancing client satisfaction and team efficiency, notably at Maritz Travel. Skilled in account management and fostering strong client relations, consistently exceed quality standards and project deadlines, demonstrating a strong work ethic and reliability. Achieved high client retention through exceptional customer service and innovative problem-solving.
Overview
30
30
years of professional experience
Work History
Special Education Paraprofessional
Meads Mill Middle School
09.2023 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Special Education Teacher Assistant
Parkside Elementary School
11.2017 - 05.2019
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
Travel Account Manager
Maritz Travel
05.2002 - 05.2008
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Supervisor
Maritz Travel
11.1999 - 11.2001
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Tracked expenses with [Software]spreadsheets and reported on client budgets.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Travel Consultant
Executive Travel Directors
01.1999 - 11.1999
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Assistant Program Manager
Total Travel Management
01.1998 - 10.1998
- Led cross-functional teams in executing complex projects, consistently meeting deadlines and exceeding quality standards.
- Reduced operational costs through careful budget management and strategic resource planning.
- Facilitated seamless transitions between different project phases by maintaining open communication channels and ensuring all stakeholders were aware of their roles and responsibilities.
- Optimized resource allocation by closely tracking project progress and adjusting priorities as needed.
Marketing Assistant
Maritz Travel
06.1997 - 01.1998
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Flight Attendant
American Trans Air
04.1994 - 07.1997
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI1994
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strong Work Ethic
- Reliability and punctuality
Accomplishments
Successfully accomplished a 2.5 year program that resulted in earning a black belt in Tae Kwon Doe
Cooking, Reading, & Spending Time with my Kids
:)
Timeline
Special Education Paraprofessional
Meads Mill Middle School
09.2023 - Current
Special Education Teacher Assistant
Parkside Elementary School
11.2017 - 05.2019
Travel Account Manager
Maritz Travel
05.2002 - 05.2008
Account Supervisor
Maritz Travel
11.1999 - 11.2001
Travel Consultant
Executive Travel Directors
01.1999 - 11.1999
Assistant Program Manager
Total Travel Management
01.1998 - 10.1998
Marketing Assistant
Maritz Travel
06.1997 - 01.1998
Flight Attendant
American Trans Air
04.1994 - 07.1997
Bachelor of Science - Psychology
Michigan State University
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