ALEX ROMO
Edmond
Summary
Detail-oriented sales support specialist with experience in customer service and marketing in the homebuilding industry. Excel in client relationship management, coordinating marketing initiatives, and executing social media and email campaigns. Deliver effective support for daily sales operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Assistant
Bloomfield Homes
Alvarado
07.2025 - 06.2026
- Conducted model home tours and educated buyers on inventory, upgrades, and incentives.
- Provided customer service by answering questions and facilitating the home-buying process.
- Coordinated buyer communication and communicated detailed inquiries to Community Sales Manager.
- Supported daily sales activities in a fast-paced homebuilding environment.
- Managed social media platforms and email marketing for two residential communities to enhance community engagement.
- Maintained organized office operations, marketing materials, and inventory.
Server
American Revelry
10.2023 - 06.2025
- Delivered food and beverages promptly, ensuring satisfaction by addressing customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Built strong relationships with regular customers, enhancing their dining experience and loyalty.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Boosted sales through effective upselling techniques and in-depth knowledge of menu items, specials, and promotions.
Sales Assistant
John Houston Custom Homes
06.2024 - 12.2024
- Showed potential buyers multiple inventory homes and educated them with knowledge of current incentives and rate promos.
- Created visually appealing model homes that showcased features and design possibilities to engage potential buyers.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Utilized CRM software to track client interactions, appointments and follow-up tasks effectively.
- Presented multiple inventory homes to potential buyers, educating them on current incentives and rate promotions to facilitate informed decisions.
- Tracked client interactions, appointments, and follow-up tasks using CRM software to enhance customer relationship management.
Lead Server
Rodizio Grill
04.2021 - 06.2022
- Trained multiple servers
- Educated several new servers on menu items and service procedures
- Directed work tasks for dining room personnel to enhance service efficiency
- Input all servers' tips and sales for the end of the night and managed deposits
- Resolved customer complaints efficiently and professionally, fostering positive relationships with patrons.
Hostess and Server
Il Calabrese
11.2016 - 03.2020
- Hostess transitioned into Server
- Coordinated service for large parties and banquets of up to 200 guests, ensuring smooth operations and guest satisfaction
- Helped train numerous hostesses and servers
- Collaborated with other servers to deliver top-tier dining experiences, fostering a positive atmosphere for guests
- Helped train numerous hostess and severs
- Demonstrated strong multitasking skills.
Front Desk Receptionist
Robert Morales Studio
01.2016 - 02.2017
- Greeted guests at front desk, fostering positive interactions while efficiently managing check-in process.
- Maintained organized, clean front office to ensure professional, welcoming environment for visitors and employees.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Executed data entry and filing, ensuring up-to-date records for swift retrieval.
Education
Education Degree -
Southlake Carroll Senior High School
Skills
- Sales support
- Customer service
- Upselling strategies
- Sales reporting
- Relationship building
- Social media marketing
- Inventory management
- Proficiency in Microsoft Office and CRM software
- Time management
- Problem solving
- Team collaboration
- Goal oriented
Timeline
Sales Assistant
Bloomfield Homes
07.2025 - 06.2026
Sales Assistant
John Houston Custom Homes
06.2024 - 12.2024
Server
American Revelry
10.2023 - 06.2025
Lead Server
Rodizio Grill
04.2021 - 06.2022
Hostess and Server
Il Calabrese
11.2016 - 03.2020
Front Desk Receptionist
Robert Morales Studio
01.2016 - 02.2017
Education Degree -
Southlake Carroll Senior High School