ALEX ROSEN
Winter Garden
Summary
Dedicated to delivering exceptional customer support, I consistently surpass customer satisfaction targets. Through effective communication and adept problem-solving abilities, I have successfully met and exceeded customer expectations. I ensure timely and efficient fulfillment of customer needs. Committed to providing outstanding service, I effectively address concerns and resolve issues, resulting in positive experiences and fostering long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Walt Disney World
07.2022 - Current
- Greeted guests in a friendly and professional manner and aided with check in, check out and general information about the hotel and local attractions
- Ensured high-quality customer satisfaction through proactive engagement.
- Utilized problem solving skills to resolve issues quickly and efficiently
Barista
Starbucks
11.2016 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Sales Associate
Walt Disney World
06.2021 - 06.2022
- Developed in depth understanding of product features and benefits to assist customers with their purchasing decisions
- Built positive relationships with customers through excellent customer service
- Demonstrated effective problem-solving skills to resolve customer complaint
Education
Bachelor's - Communications, Public Relations
University of Arizona
Tucson, AZ04.2024
Skills
- Teamwork
- Leadership
- Communication
- Time Management
- Problem Solving
- Creativity
- Attention to Detail
- Interpersonal Communications
Timeline
Call Center Representative
Walt Disney World
07.2022 - Current
Sales Associate
Walt Disney World
06.2021 - 06.2022
Barista
Starbucks
11.2016 - 04.2023
Bachelor's - Communications, Public Relations
University of Arizona
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