Alex Sanchez
Odessa
Summary
Dynamic Sr Service Technician with Atmos Energy, skilled in advanced diagnostics and customer service. Achieved significant process improvements, enhancing service efficiency and reducing downtime. Proven ability to mentor teams and communicate effectively, fostering a collaborative environment while ensuring safety and optimal performance in natural gas distribution systems.
Overview
14
14
years of professional experience
Work History
Sr Service Technician
Atmos Energy
Odessa, TX
07.2021 - Current
- Diagnosed and repaired natural gas distribution systems to ensure optimal performance and safety standards.
- Conducted regular inspections of equipment, identifying potential issues to prevent service interruptions.
- Led training sessions for junior technicians on best practices in safety and maintenance procedures.
- Implemented process improvements that enhanced service efficiency and reduced downtime for customers.
- Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
- Communicated effectively with clients to provide comprehensive explanations of required repairs while addressing any concerns or questions they had.
- Collaborated with engineering teams for complex technical problems, ensuring prompt resolution and minimal disruption to clients.
- Collaborated with PRP project team for three and a half years to enhance above-ground atmospheric facilities.
- Facilitated device installation alongside WMR team to improve billing precision and customer satisfaction.
- Executed above-ground leak remediation in partnership with LKAG team, prioritizing safety and adherence to deadlines.
Customer Sales Representative
DXP Enterprises Inc.
Odessa, TX
01.2021 - 07.2021
- Collaborated with sales team to achieve monthly targets and enhance service quality.
- Implemented feedback mechanisms to improve customer service processes.
- Mentored new hires on company policies and best practices in sales techniques.
- Analyzed customer trends to propose strategic adjustments in product offerings.
- Facilitated unloading of freight trucks to streamline inventory management and enhance operational flow.
Shop Hand
Saulsbury Industries
Odessa, TX
04.2016 - 12.2020
- Operated and maintained tools for efficient assembly processes.
- Collaborated with team members to enhance workflow and productivity.
- Assisted in inventory management, ensuring materials availability for projects.
- Loaded and unloaded materials safely, adhering to safety protocols.
- Conducted quality inspections to verify compliance with specifications.
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Performed routine equipment maintenance, prolonging the lifespan of tools and machinery.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Used hand trucks and forklifts to load, unload, and transport items.
- Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.
Customer Sales Representative
AmeriPride
Odessa, TX
08.2015 - 04.2016
- Executed timely and safe delivery of materials to customers.
- Executed loading operations for trucks, ensuring timely delivery of materials for next-day use.
- Sourced and ordered necessary materials to ensure customer satisfaction.
- Operated company truck to ensure timely delivery of goods.
Customer Sales Representative
DXP Enterprises Inc.
Odessa, TX
09.2011 - 07.2015
- Facilitated customer interactions to identify needs and recommend appropriate products.
- Processed orders efficiently, ensuring timely delivery and customer satisfaction.
- Developed product knowledge through continuous training and hands-on experience.
- Maintained accurate records of customer transactions in CRM systems.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Verified delivery schedules and processes.
- Executed thorough inventory check-in and systematically organized products to enhance operational efficiency.
- Executed unloading of freight trucks and operated forklifts to ensure efficient logistics operations.
- Facilitated prompt and secure delivery of materials to enhance customer satisfaction.
Education
No Degree -
Odessa College
Odessa, TXHigh School Diploma -
Odessa High
Odessa05-2010
Skills
- Machine operation
- Remote support
- Advanced diagnostics
- Precision measuring
- Field service
- Facility management
- Performance testing
- Control systems
Timeline
Sr Service Technician
Atmos Energy
07.2021 - Current
Customer Sales Representative
DXP Enterprises Inc.
01.2021 - 07.2021
Shop Hand
Saulsbury Industries
04.2016 - 12.2020
Customer Sales Representative
AmeriPride
08.2015 - 04.2016
Customer Sales Representative
DXP Enterprises Inc.
09.2011 - 07.2015
No Degree -
Odessa College
High School Diploma -
Odessa High